MyMountSinai app not working? crashes or has problems?

MyMountSinai Status

Published by Mount Sinai Health System on 2023-06-05

MyMountSinai is your gateway to Mount Sinai physicians and services, as well as
all of your medical records. You may already be familiar with MyChart;
MyMountSinai builds on those tools and services with new features and
capabilities.

I have a problem with MyMountSinai

Are you having issues? Select the issue you are having below and provide feedback to MyMountSinai.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 2 Comments

By Jan bennink 1 year ago

I can not connect with my iPhone/IPad with my chart. If I log in with same username and password via my wife’s iPad there are no problems?

By Jan bennink 1 year ago

I can not connect with my iPhone/IPad with my chart. If I log in with same username and password via my wife’s iPad there are no problems?

Common dislikes about MyMountSinai app

- Can be difficult to navigate and understand basic functions.

- Some doctors may misdiagnose or overlook certain symptoms.

- Appointments and updates may not be updated in real-time, causing anxiety and frustration for users.

- COVID test results may take longer than expected to come back, and there may not be a way to get updates on the status.

Have a Problem with MyMountSinai? Report Issue

Common MyMountSinai Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyMountSinai app on iOS and Android devices. Solve all MyMountSinai app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyMountSinai iPhone Issues and Solutions

MyMountSinai iOS app crashes, not working, errors
MyMountSinai iOS app network issues
MyMountSinai on iOS has black/white screen

MyMountSinai Android App Issues and Solutions

MyMountSinai has errors/crashing/not working
MyMountSinai server network connectivity issues
MyMountSinai has black screen

MyMountSinai iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyMountSinai app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyMountSinai app crashes or not working on Iphone (iOS):

Close and restart the MyMountSinai app on iPhone
Update MyMountSinai app to the Latest Version for iOS
Uninstall and reinstall MyMountSinai iPhone app
Update your iPhone to the latest iOS version

Fix MyMountSinai on iPhone unable to connect to server/internet connection issues::

To resolve MyMountSinai network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyMountSinai black/white screen (blank screen) on iPhone:

Follow the MyMountSinai iOS app troubleshooting guide Here →

MyMountSinai Android App Issues and Solutions

Fix MyMountSinai not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyMountSinai app issues:

Force Stop the MyMountSinai App
1. On android, goto "Settings" » click MyMountSinai app. » click "Force Stop".

Update MyMountSinai to the latest version on PlayStore

Clear MyMountSinai App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyMountSinai app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyMountSinai.

Fix MyMountSinai unable to contact server/ MyMountSinai internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyMountSinai » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyMountSinai » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyMountSinai on android.

Solve MyMountSinai black/white screens issue on Android:

Follow the MyMountSinai android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mount Sinai Health System, developers of MyMountSinai.

100% Contact Match

Developer: Mount Sinai Health System

E-Mail: [email protected]

Website: Visit MyMountSinai Website

74.07% Contact Match

Developer: Mount Sinai Health System

E-Mail: [email protected]

Website: Visit Mount Sinai Health System Website

About this app

Whether you’re looking for urgent care, or virtual or in-person care from your primary care physician or a specialist, this app puts it all in one place, with tools that make it easy to find what you’re looking for. MyMountSinai enables you to take care of your health care needs on the go and communicate easily with your medical team. this app is designed to make it easier for you to find the health care you need. this app is your gateway to Mount Sinai physicians and services, as well as all of your medical records. You may already be familiar with MyChart; this app builds on those tools and services with new features and capabilities.