Mount Sinai Now app not working? crashes or has problems?

Mount Sinai Now Status

Published by Mount Sinai Health System

Need to see a doctor NOW? Whether at home, work, or on-the-go, MountSinaiNow can
connect you with a doctor within minutes. It can be downloaded via the App Store
for free.

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Are you having issues? Select the issue you are having below and provide feedback to Mount Sinai Now.

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Reported Issues: 2 Comments

By Isabelle carpentier 1 year ago

Uninstall the mount Sinai app. I don't want it

By Isabelle carpentier 1 year ago

Uninstall the mount Sinai app. I don't want it

Have a Problem with Mount Sinai Now? Report Issue

Common Mount Sinai Now Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mount Sinai Now app on iOS and Android devices. Solve all Mount Sinai Now app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mount Sinai Now iPhone Issues and Solutions

Mount Sinai Now iOS app crashes, not working, errors
Mount Sinai Now iOS app network issues
Mount Sinai Now on iOS has black/white screen

Mount Sinai Now Android App Issues and Solutions

Mount Sinai Now has errors/crashing/not working
Mount Sinai Now server network connectivity issues
Mount Sinai Now has black screen

Mount Sinai Now iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mount Sinai Now app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mount Sinai Now app crashes or not working on Iphone (iOS):

Close and restart the Mount Sinai Now app on iPhone
Update Mount Sinai Now app to the Latest Version for iOS
Uninstall and reinstall Mount Sinai Now iPhone app
Update your iPhone to the latest iOS version

Fix Mount Sinai Now on iPhone unable to connect to server/internet connection issues::

To resolve Mount Sinai Now network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mount Sinai Now black/white screen (blank screen) on iPhone:

Follow the Mount Sinai Now iOS app troubleshooting guide Here →

Mount Sinai Now Android App Issues and Solutions

Fix Mount Sinai Now not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mount Sinai Now app issues:

Force Stop the Mount Sinai Now App
1. On android, goto "Settings" » click Mount Sinai Now app. » click "Force Stop".

Update Mount Sinai Now to the latest version on PlayStore

Clear Mount Sinai Now App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mount Sinai Now app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mount Sinai Now.

Fix Mount Sinai Now unable to contact server/ Mount Sinai Now internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mount Sinai Now » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mount Sinai Now » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mount Sinai Now on android.

Solve Mount Sinai Now black/white screens issue on Android:

Follow the Mount Sinai Now android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mount Sinai Health System, developers of Mount Sinai Now.

74.07% Contact Match

Developer: Mount Sinai Health System

E-Mail: [email protected]

Website: Visit Mount Sinai Now Website

75% Contact Match

Developer: Mount Sinai Health System

E-Mail: [email protected]

Website: Visit Mount Sinai Health System Website

About this app

Our physicians will provide an accurate diagnosis, advise next steps, and guide you to the best path to treat your current condition. this app provides comfort knowing you can connect with a doctor no matter where you are. When life throws you a curve, this app allows you to connect with a doctor whenever and wherever you need. We strive to provide the best patient experience and ensure that your privacy is protected at all times. this app allows for a secure, HIPAA-compliant visit every time. Whether at home, work, or on-the-go, this app can connect you with a doctor within minutes. While this app can be accessed for a variety of health related issues, its use is not intended for emergencies. Our trusted physician team can help with a variety of problems. Need to see a doctor NOW? Our doctors are here when unexpected injuries or illnesses arise. It can be downloaded via MountSinaiNow Store for free. We ask that you call 911 if experiencing an emergency.