eGovPH app not working? crashes or has problems?

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I have a problem with eGovPH

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77 User reports:
App has problems
 User reports 77

⚠️ Most reported problems ⚠️
Crashes
36.1%

Not working
21.7%

Login
15.7%

Account
10.8%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
A
Angel Misare:

.. Its always say,. "invalid otp" but i input the correct otp

View
solution
L
Lorna:

void mark on myself and husband

View
solution
B
Bea Madriaga:

Always no connection

View
solution
M
Michael Meredith:

App freezes while doing facial recognition, doesn't keep passport info, tried multiple times

View
solution

📋 6 Reported Issues:

J
Jane Cayla Corpuz Aguinaldo 2025-06-07

hindi nya ma verify Ang account ko

T
Tony 2025-01-29

doesn't recognise email address

C
CARLOS CASANELLAS MONTSERRATE 2025-01-03

No se donde está el error en verificación de cuenta enviada a eGovPH.

G
Greggy 2024-07-14

Verification po ng account using live selfie ayaw po gumana.. Very terrible po

⚠️ Troubleshoot | Report Issue ⚠️
C
Charles L. Banks 2024-05-23

My apps egov.ph is not working its freezing.

R
Rhandy Laxamana Castillo 2024-04-08

Can't update my passport info, I'm travelling tomorrow night 08:00PM 4/9/2024

Showing 1-6 of 6 reported issues:

Have a Problem with eGovPH? Report Issue




Common eGovPH Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. eGovPH iPhone Issues and Solutions

  2. eGovPH Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: support@e.gov.ph

Website: 🌍 Visit eGovPH Website

Privacy Policy: https://e.gov.ph/privacy-policy

Developer: DICT eGovernment




‼️ Outages Happening Right Now

  • Jun 08, 2025, 03:33 PM

    a user from Pflugerville, United States reported problems with eGovPH : Not working

  • Jun 08, 2025, 01:34 PM

    a user from Taguig, Philippines reported problems with eGovPH : Crashes

  • Jun 05, 2025, 01:29 PM

    a user from Las Piñas, Philippines reported problems with eGovPH : Not working

  • Jun 03, 2025, 11:38 AM

    a user from Cebu City, Philippines reported problems with eGovPH : Not working

  • May 29, 2025, 10:06 PM

    a user from Toledo City, Philippines reported problems with eGovPH : Login

  • May 26, 2025, 05:03 AM

    a user from Quezon City, Philippines reported problems with eGovPH : Login

  • May 25, 2025, 12:28 PM

    a user from Baguio City, Philippines reported problems with eGovPH : Crashes

  • May 23, 2025, 10:13 PM

    a user from Seattle, United States reported problems with eGovPH : Account

  • May 04, 2025, 09:19 PM

    a user from Melbourne, Australia reported problems with eGovPH : Not working

  • Apr 22, 2025, 11:41 AM

    a user from Nuremberg, Germany reported problems with eGovPH : Account

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