eGovPH Status

Last Updated on 2024-08-01 by DICT eGovernment

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116 User reports:
App has problems

User reports 116

⚠️ Most reported problems ⚠️

Not working

48.3%

Crashes

25.0%

12.5%

Account

5.0%

problems reported in the last 24 hours

24 hour clock ⏰

4 Reported Issues: 😵🆘🛟🚨📢

Michael Meredith

2024-10-23

App freezes while doing facial recognition, doesn't keep passport info, tried multiple times

Greggy

2024-07-14

Verification po ng account using live selfie ayaw po gumana.. Very terrible po

Charles L. Banks

2024-05-23

My apps egov.ph is not working its freezing.

Rhandy Laxamana Castillo

2024-04-08

Can't update my passport info, I'm travelling tomorrow night 08:00PM 4/9/2024

Showing 1-4 of 4

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Common eGovPH Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot eGovPH app on iOS and Android devices. Solve all eGovPH app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

eGovPH iPhone Issues and Solutions

eGovPH iOS app crashes, not working, errors
eGovPH iOS app network issues
eGovPH on iOS has black/white screen

eGovPH Android App Issues and Solutions

eGovPH has errors/crashing/not working
eGovPH server network connectivity issues
eGovPH has black screen

eGovPH iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever eGovPH app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix eGovPH app crashes or not working on Iphone (iOS):

Close and restart the eGovPH app on iPhone
Update eGovPH app to the Latest Version for iOS
Uninstall and reinstall eGovPH iPhone app
Update your iPhone to the latest iOS version

Fix eGovPH on iPhone unable to connect to server/internet connection issues::

To resolve eGovPH network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix eGovPH black/white screen (blank screen) on iPhone:

Follow the eGovPH iOS app troubleshooting guide Here →

eGovPH Android App Issues and Solutions

Fix eGovPH not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent eGovPH app issues:

Force Stop the eGovPH App
1. On android, goto "Settings" » click eGovPH app. » click "Force Stop".

Update eGovPH to the latest version on PlayStore

Clear eGovPH App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "eGovPH app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch eGovPH.

Fix eGovPH unable to contact server/ eGovPH internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click eGovPH » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got eGovPH » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch eGovPH on android.

Solve eGovPH black/white screens issue on Android:

Follow the eGovPH android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DICT eGovernment, developers of eGovPH.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit eGovPH Website

Privacy Policy: https://e.gov.ph/privacy-policy

Developer: DICT eGovernment

About this app

This one-stop-shop platform provides convenience to the public and facilitates effective transactions. eGovPH is supported by several Republic Acts and simplifies government procedures, enhances transparency, reduces corruption and bureaucratic red tape, and promotes ease of doing business. The this app App serve as the single operating system unifying all government services in a single application. An innovative solution that revolutionizes government services, promoting a more efficient transparent, and responsive government that benefits all Filipinos.