Are you having issues? Select the issue you are having below and provide feedback to LuxTrust.
- Byzantine and confusing activation and usage
- Totally counterintuitive
- Works one out of five tries
I cannot authenticate my transactions with luxtrust, as I am not receiving the prompt to do so. I came across this problem while attempting to purchase an app on Google play
The Cosi Home Edition service, developed for pdf signatures, doesn’t work.
My Luxtrust mobile App is crashing everytime I am trying to open it using my Iphone.
Complete guide to troubleshoot LuxTrust app on iOS and Android devices. Solve all LuxTrust app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at LuxTrust S.A., developers of LuxTrust.
Contact e-Mail: [email protected]
Certified and acting in compliance with the latest European regulations (eIDAS, PSD2, GDPR, ETSI), this app delivers digital services related to the identification and authentication (required to equip individuals with a valid electronic identity and to secure access to websites and applications) and the creation and validation of electronic signatures. Please check with your bank how to enable this feature. - Scan the QR code (mosaic image) when connecting to a website using a desktop or tablet: You will select this app mobile instead of the Token for instance. LuxTrust decrypts the image and generates the OTP (one-time password) you need to insert on the website. - Receive a Push Notification when accessing to our partners’ website from a desktop, tablet or smartphone. If you are not a this app client and you want to use LuxTrust , order your this app electronic identity on app. lu. - App2App: Once set-up in your banking app, this app Mobile can automatically exchange with it so that you do not need to enter an OTP (one-time password). this app Mobile – carry out your most sensitive online operations directly from your smartphone and without using any hard devices (such as the classic Token or a Scan). Our colleagues from Helpdesk will offer you support and guidance. this app is leading European electronic identity and trust services provider. Partners’ websites having this feature enabled will automatically send you a notification asking you to confirm or cancel the specific operation. If you suspect that your device or credentials have been compromised, stop using LuxTrust and immediately notify this app by telephone at +352 24 550 550. If you already are a this app customer and have your Token or Scan at hand, simply install it and follow the steps indicated in LuxTrust . You can activate your this app Mobile app on a second device (like a tablet) and enable TouchID or FaceID to unlock it, for more convenience. If you have any questions or need help, feel free to contact our Helpdesk at +352 24 550 550 or by email at: helpdesk@this app. lu. For security reasons, this app do not accept rooted or jailbroken devices and cannot be held liable in case such devices are used. Before installation and as well as during utilisation, please ensure that your devices (smartphone, tablet, etc. ) are appropriately secured and protected. You can then scan the QR code displayed after entering your User ID and Password. To remain protect at all times, do not disclose your security codes, PINs, and passwords to anyone. You just have to confirm or cancel the operation.