Ecwid Ecommerce app not working? crashes or has problems?

Ecwid Ecommerce Status

Last Updated on 2024-10-01 by Ecwid

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Summary of Ecwid Ecommerce Problems 😠👌🔥

• Notifications for orders on app tile disappear when app is opened

• Takes time to drive traffic to page

• Support feature doesn't always work

• Not refunding money for test

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Common Ecwid Ecommerce Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ecwid Ecommerce app on iOS and Android devices. Solve all Ecwid Ecommerce app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ecwid Ecommerce iPhone Issues and Solutions

Ecwid Ecommerce iOS app crashes, not working, errors
Ecwid Ecommerce iOS app network issues
Ecwid Ecommerce on iOS has black/white screen

Ecwid Ecommerce Android App Issues and Solutions

Ecwid Ecommerce has errors/crashing/not working
Ecwid Ecommerce server network connectivity issues
Ecwid Ecommerce has black screen

Ecwid Ecommerce iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ecwid Ecommerce app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ecwid Ecommerce app crashes or not working on Iphone (iOS):

Close and restart the Ecwid Ecommerce app on iPhone
Update Ecwid Ecommerce app to the Latest Version for iOS
Uninstall and reinstall Ecwid Ecommerce iPhone app
Update your iPhone to the latest iOS version

Fix Ecwid Ecommerce on iPhone unable to connect to server/internet connection issues::

To resolve Ecwid Ecommerce network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ecwid Ecommerce black/white screen (blank screen) on iPhone:

Follow the Ecwid Ecommerce iOS app troubleshooting guide Here →

Ecwid Ecommerce Android App Issues and Solutions

Fix Ecwid Ecommerce not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ecwid Ecommerce app issues:

Force Stop the Ecwid Ecommerce App
1. On android, goto "Settings" » click Ecwid Ecommerce app. » click "Force Stop".

Update Ecwid Ecommerce to the latest version on PlayStore

Clear Ecwid Ecommerce App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ecwid Ecommerce app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ecwid Ecommerce.

Fix Ecwid Ecommerce unable to contact server/ Ecwid Ecommerce internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ecwid Ecommerce » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ecwid Ecommerce » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ecwid Ecommerce on android.

Solve Ecwid Ecommerce black/white screens issue on Android:

Follow the Ecwid Ecommerce android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ecwid, developers of Ecwid Ecommerce.

About this app

Your own e-commerce store is just a few taps away. Create, promote, and manage your online store right in the Ecwid by Lightspeed mobile app, and build your business from the palm of your hand.