Contact eGovPH

Contact eGovPH Support


Company Name:

About: The eGovPH App serve as the single operating system unifying all government
services in a single application. This one-stop-shop platform provides
convenience to the public and facilitates effective transactions.



eGovPH Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit eGovPH Website

Privacy Policy: https://e.gov.ph/privacy-policy

Developer: DICT eGovernment







21 Most reported problems 😔💔

4.6 out of 5
FLORO LABOLERA HERNANDO JR.
2026-06-12

hello sir, hindi pa po kasi nag aappear sa EGOVPH app yung pinaupdate ko po sa PHILSYS na DOT po sa JR ko. may binigay naman na po silang bagong PCN po na naupdate na. Patulong naman po. Need ko lang po kasi sa EMPLOYMENT ABROAD ko po. maraming salamat po.

岡村斉
2026-06-01

メールコードが届きません

Jacqueline Custodio Dalope
2026-03-26

Gud day po, consern ko lang po sana kasi hindi ko Mabuksan ung E gov apps ko pa ulit ulit me nag ilalagay ng mpin San po pwde magpa tulong Para maayos ung E gov apps ko po.?

Jacqueline C. Dalope
2026-03-23

Good eve how to fix my e gov apps. Kasi po hindi ko siya ma open pay Ulit ako mag Lagay ng mpin

JANINE DONABEL P. TIBAY
2026-03-23

I applied for an update to my National ID as early as June 2025, but until now it still hasn’t been updated in the eGov app. The Philippine Statistics Authority (PSA) is also waiting for it to be updated in the eGov app so it can be printed and released. I’m hoping for your prompt action on this matter. Thank you. I really need my National ID to be updated.

Jacqueline C. Dalope
2026-03-23

Gud day po report ko lang Yong e gov apps ko hindi ko po ma open ung apps Bali type ko ung mpin ko tapos mag open saglit tapos mag loading babalik ulit sa mpin. Ano po gagawin ko? San ako pwede magpa tulong Para ma open ung egov apps ko po.?

Jacqueline C. Dalope
2026-03-23

Gud day po report ko lang Yong e gov apps ko hindi ko po ma open ung apps Bali type ko ung mpin ko tapos mag open saglit tapos mag loading babalik ulit sa mpin. Ano po gagawin ko? San ako pwede magpa tulong Para ma open ung egov apps ko po.?

Jennelee Magsino
2026-03-06

I would like to request assistance with recovering my eGovPH account. I am currently unable to log in because I no longer have access to the email that was originally registered with my account. Please let me know if you require any additional information or identification documents to verify my identity

ROSSANA R CORDERO
2026-02-04

the ... with transit(connecting flight)? after completing that section it wont let me continue it also does not accept my my flight number NH7 of All NIppon airways. i cant continue on

ROSSANA R CORDERO
2026-02-04

the ... with transit(connecting flight)? after completing that section it wont let me continue it also does not accept my my flight number NH7 of All NIppon airways. i cant continue on

Oscar Lumba
2026-01-23

I am not able to complete my EGOVPH declaration because my EVA Air Flight number BR017 in not in the selection menu for flights from SFO to TPE. Please add the flight number BR017. Thanks.

Oscar Fernando Lumba
2026-01-23

My flight number EVA Air BR017 from SFO to TPE is not accepted by Egov. Thius does not allow me to complete my egov. Please help. Thanks.

DAVID DU YUOANKEE
2025-11-18

For approval of my account taking too long

Tiffany Claire Depaynos
2025-10-21

eGov does not reflect the paid travel tax after paying for it online

Crisnick Concepcion
2025-10-13

Good Morning, Matagal na pong nag-apply ng renewal si Crisnick Concepcion pero hanggang ngayon wala pa pong update sa prinocess po niya. Ito po ang Driver's License niya A05-20-013886

Alexander M De Torres
2025-09-27

Cant process photo, (when verfiying accnt)

Margarette Eliseeff Aguarino
2025-09-27

Please send my new email code so I can verify my account. The first one you sent expired in 5 minutes. Your email came late and I didn't see it right away.

Joedelie
2025-06-07

Good day! I lost my mobile with the number that I use for my egov account. I tried to delete my account so I could use my new mobile number and I followed the instructions given. The thing is, they sent an OTP using my previous mobile number then how can I proceed? Can I still use my egov account without changing number? Or would it still be safe to use knowing that all my details is in there?

Failed Registration

2024-03-27

by Mikhaela Sophia

We cannot get through in the apps. Failed to send SMS is showing when we signed up. Especially if we choose Kuwait & input Kuwait’s number for registration or sign up - the return messages is failed to send SMS. Failed registration.

Too early to be released

2024-03-28

by Mars From Planet Zi

Too early to be released, its not yet working especially the linked services like eJobs and login to other govt services.

Sign In

2024-03-29

by Gr8cm

Will not allow me to sign in with my email address and when I change it to use my phone number, it will not allowing me to change my country code. The online version will allow me to do all I mentioned above.




Have a Problem with eGovPH? Report Issue




Why should I report an Issue with eGovPH?

  1. Pulling issues faced by users like you is a good way to draw attention of eGovPH to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a eGovPH customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using eGovPH.


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