Shurgard Status

Last Updated on 2024-09-18 by Shurgard Europe

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Common Shurgard Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Shurgard app on iOS and Android devices. Solve all Shurgard app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Shurgard iPhone Issues and Solutions

Shurgard iOS app crashes, not working, errors
Shurgard iOS app network issues
Shurgard on iOS has black/white screen

Shurgard Android App Issues and Solutions

Shurgard has errors/crashing/not working
Shurgard server network connectivity issues
Shurgard has black screen

Shurgard iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Shurgard app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Shurgard app crashes or not working on Iphone (iOS):

Close and restart the Shurgard app on iPhone
Update Shurgard app to the Latest Version for iOS
Uninstall and reinstall Shurgard iPhone app
Update your iPhone to the latest iOS version

Fix Shurgard on iPhone unable to connect to server/internet connection issues::

To resolve Shurgard network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Shurgard black/white screen (blank screen) on iPhone:

Follow the Shurgard iOS app troubleshooting guide Here →

Shurgard Android App Issues and Solutions

Fix Shurgard not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Shurgard app issues:

Force Stop the Shurgard App
1. On android, goto "Settings" » click Shurgard app. » click "Force Stop".

Update Shurgard to the latest version on PlayStore

Clear Shurgard App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Shurgard app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Shurgard.

Fix Shurgard unable to contact server/ Shurgard internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Shurgard » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Shurgard » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Shurgard on android.

Solve Shurgard black/white screens issue on Android:

Follow the Shurgard android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shurgard Europe, developers of Shurgard.