HappyFox Helpdesk Status

Last Updated on 2021-10-20 by HappyFox Inc

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User reports:
No current problems

- Cannot create tickets through the app

- Occasionally freezes on iPhone

- App automatically logs out, requiring re-entry of credentials

- Limited admin functions and knowledge base access

- Sort button causes app to crash

- Lack of consistency between web and mobile versions

- Needs more features and polish

- App needs to be updated to support larger iPhone screens

- Requires constant logging in and out to view tickets

Common HappyFox Helpdesk Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve HappyFox Helpdesk network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the HappyFox Helpdesk App
1. On android, goto Settings » HappyFox Helpdesk » click [Force Stop]

Clear HappyFox Helpdesk App Cache and Data:
1. On android, goto Settings » Apps » HappyFox Helpdesk » Storage » click [Clear Data] option. This clears both data and cache.
2. restart HappyFox Helpdesk.

On android, goto Settings » Apps or Manage Apps tab.
Click HappyFox Helpdesk » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto HappyFox Helpdesk » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch HappyFox Helpdesk