HelpDesk 3 app not working? crashes or has problems?

HelpDesk 3 Status

Published by Jerome Kaegi

With the native iOS app you can provide support for your customers from
everywhere. Answer questions through the build in live chat or by using the
support tickets.

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Common HelpDesk 3 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HelpDesk 3 app on iOS and Android devices. Solve all HelpDesk 3 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HelpDesk 3 iPhone Issues and Solutions

HelpDesk 3 iOS app crashes, not working, errors
HelpDesk 3 iOS app network issues
HelpDesk 3 on iOS has black/white screen

HelpDesk 3 Android App Issues and Solutions

HelpDesk 3 has errors/crashing/not working
HelpDesk 3 server network connectivity issues
HelpDesk 3 has black screen

HelpDesk 3 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HelpDesk 3 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HelpDesk 3 app crashes or not working on Iphone (iOS):

Close and restart the HelpDesk 3 app on iPhone
Update HelpDesk 3 app to the Latest Version for iOS
Uninstall and reinstall HelpDesk 3 iPhone app
Update your iPhone to the latest iOS version

Fix HelpDesk 3 on iPhone unable to connect to server/internet connection issues::

To resolve HelpDesk 3 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HelpDesk 3 black/white screen (blank screen) on iPhone:

Follow the HelpDesk 3 iOS app troubleshooting guide Here →

HelpDesk 3 Android App Issues and Solutions

Fix HelpDesk 3 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HelpDesk 3 app issues:

Force Stop the HelpDesk 3 App
1. On android, goto "Settings" » click HelpDesk 3 app. » click "Force Stop".

Update HelpDesk 3 to the latest version on PlayStore

Clear HelpDesk 3 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HelpDesk 3 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HelpDesk 3.

Fix HelpDesk 3 unable to contact server/ HelpDesk 3 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HelpDesk 3 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HelpDesk 3 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HelpDesk 3 on android.

Solve HelpDesk 3 black/white screens issue on Android:

Follow the HelpDesk 3 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jerome Kaegi, developers of HelpDesk 3.

60.61% Contact Match

Developer: JAKWEB

E-Mail: [email protected]

Website: Visit HelpDesk 3 Website

76.19% Contact Match

Developer: ManageEngine

E-Mail: [email protected]

Website: Visit ManageEngine Website

About this app

Answer questions through the build in live chat or by using the support tickets. With the native iOS app you can provide support for your customers from everywhere. Read and answer contact messages easily from HelpDesk3 and invite your customers to a talk when they browsing your website.