Mojo Helpdesk app not working? crashes or has problems?

Mojo Helpdesk Status

The Mojo Helpdesk app allows agents, managers and admins the ability to track
and manage customers support tickets from any iOS device. The app for Mojo
Helpdesk provides all of the ticket tracking and customer service functionality
as the desktop version allowing agents to create, assign, update and resolve
tickets on the go.

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Are you having issues? Select the issue you are having below and provide feedback to Mojo Helpdesk.

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Most reported problems

Reported Issues: 1 Comments

By Houlio 7 months ago

Keeps saying loading your mojos Still working try again iPhone 12

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Common Mojo Helpdesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mojo Helpdesk app on iOS and Android devices. Solve all Mojo Helpdesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mojo Helpdesk iPhone Issues and Solutions

Mojo Helpdesk iOS app crashes, not working, errors
Mojo Helpdesk iOS app network issues
Mojo Helpdesk on iOS has black/white screen

Mojo Helpdesk Android App Issues and Solutions

Mojo Helpdesk has errors/crashing/not working
Mojo Helpdesk server network connectivity issues
Mojo Helpdesk has black screen

Mojo Helpdesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mojo Helpdesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mojo Helpdesk app crashes or not working on Iphone (iOS):

Close and restart the Mojo Helpdesk app on iPhone
Update Mojo Helpdesk app to the Latest Version for iOS
Uninstall and reinstall Mojo Helpdesk iPhone app
Update your iPhone to the latest iOS version

Fix Mojo Helpdesk on iPhone unable to connect to server/internet connection issues::

To resolve Mojo Helpdesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mojo Helpdesk black/white screen (blank screen) on iPhone:

Follow the Mojo Helpdesk iOS app troubleshooting guide Here →

Mojo Helpdesk Android App Issues and Solutions

Fix Mojo Helpdesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mojo Helpdesk app issues:

Force Stop the Mojo Helpdesk App
1. On android, goto "Settings" » click Mojo Helpdesk app. » click "Force Stop".

Update Mojo Helpdesk to the latest version on PlayStore

Clear Mojo Helpdesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mojo Helpdesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mojo Helpdesk.

Fix Mojo Helpdesk unable to contact server/ Mojo Helpdesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mojo Helpdesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mojo Helpdesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mojo Helpdesk on android.

Solve Mojo Helpdesk black/white screens issue on Android:

Follow the Mojo Helpdesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Metadot Corporation, developers of Mojo Helpdesk.

100% Contact Match

Developer: Metadot app developer

E-Mail: [email protected]

Website: Visit Mojo Helpdesk Website

66.67% Contact Match

Developer: HappyFox

E-Mail: [email protected]

Website: Visit HappyFox Website

About this app

MojoHelpdesk for Mojo Helpdesk provides all of the ticket tracking and customer service functionality as the desktop version allowing agents to create, assign, update and resolve tickets on the go. The Mojo Helpdesk app allows agents, managers and admins the ability to track and manage customers support tickets from any iOS device. MojoHelpdesk is perfect for field service agents working in remote locations or in-office agents that might be away from their desk so that support requests never go amiss. Also allows agents to receive push notifications for incoming tickets and comments added to tickets.