Coupa app not working? crashes or has problems?

Coupa Status

Last Updated on 2024-10-10 by Coupa

I have a problem with Coupa

Are you having issues? Select the issue you are having below and provide feedback to Coupa.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Coupa Problems 😠👌🔥

- None mentioned in the review

1 Reported Issues: 😵🆘🛟🚨📢

Ken Kuratko

2023-10-18

Coupa mobile app says "Safari can't open the page because your iphone is not connected to the internet. But it most certainly is.

Showing 1-1 of 1

Have a Problem with Coupa Mobile? Report Issue

Common Coupa Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Coupa app on iOS and Android devices. Solve all Coupa app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Coupa iPhone Issues and Solutions

Coupa iOS app crashes, not working, errors
Coupa iOS app network issues
Coupa on iOS has black/white screen

Coupa Android App Issues and Solutions

Coupa has errors/crashing/not working
Coupa server network connectivity issues
Coupa has black screen

Coupa iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Coupa app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Coupa app crashes or not working on Iphone (iOS):

Close and restart the Coupa app on iPhone
Update Coupa app to the Latest Version for iOS
Uninstall and reinstall Coupa iPhone app
Update your iPhone to the latest iOS version

Fix Coupa on iPhone unable to connect to server/internet connection issues::

To resolve Coupa network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Coupa black/white screen (blank screen) on iPhone:

Follow the Coupa iOS app troubleshooting guide Here →

Coupa Android App Issues and Solutions

Fix Coupa not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Coupa app issues:

Force Stop the Coupa App
1. On android, goto "Settings" » click Coupa app. » click "Force Stop".

Update Coupa to the latest version on PlayStore

Clear Coupa App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Coupa app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Coupa.

Fix Coupa unable to contact server/ Coupa internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Coupa » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Coupa » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Coupa on android.

Solve Coupa black/white screens issue on Android:

Follow the Coupa android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Coupa, developers of Coupa.