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I work for a large organization where all employees have to use the system. The web based platform is fine. The app is terrible. We all swap tricks to how best get through the pain that is using this garbage program. My recommendation would be to do all you can on your cpu and only use the app if absolutely necessary OR just to attach the pictures. As someone who travels about 75% of the time I find myself having to do my reports late in my hotels on my cpu or a week later at home. 90% of the the time the app takes 5 min to load one page, or even respond to me clicking a text field. I have messaged them about this in the past and the answer I received was essentially 🤷‍♂️.... Blessedly my company will soon be moving to a new reporting system. If you are considering Coupa, do your employees and yourself a favor and skip the migraine that is this system. ALSO!!! a bunch of the 5 star reviews for this came on the same day (3/14)... Maybe if the programming team spent half the time they took to write fake reviews on fixing the bugs they wouldn’t have to pad their terrible app with bs reviews.

I avoid expenses at all costs, primarily because the app is so painfully slow, freezes and crashes repeatedly. Shows one thing in the app and something different in the website. It’s unbelievable. I’ve used competitors at previous jobs and found their apps MUCH easier to use, more intuitive and don’t think they ever crashed once. If you are Finance and considering Coupa I’d look elsewhere based on app performance alone. I’m months behind on expenses because it takes all day to get stuff entered due to issues with the app.

Abacus is superior in every way for user experience for expense reimbursement speed and AI accuracy. I travel a lot and we switched to coupa for expense reimbursement recently. It is difficult to create trips and submit expenses as the occur during a trip. The photo feature almost never finds the vendor and the wallet will not do anything but hold a picture...can’t expense out of the wallet? What’s the point? I had high hopes for this since I’ve used coupa for procurement...but expense management is horrible.