Amwell Status

Last Updated on 2026-04-23 by American Well

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Most reported problems

Crashes

50.0%

Not working

50.0%

- Provider was not the friendliest

- Accent was hard to understand

- App earned 3 strikes (2 cancellations, 1 no show)

- No explanation or specifics given for cancellations/no show

Common Amwell Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Amwell network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Amwell App
1. On android, goto Settings » Amwell » click [Force Stop]

Clear Amwell App Cache and Data:
1. On android, goto Settings » Apps » Amwell » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Amwell.

On android, goto Settings » Apps or Manage Apps tab.
Click Amwell » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Amwell » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Amwell

Contact e-Mail: [email protected]

E-Mail: [email protected]

Website: 🌍 Visit Amwell Website

Privacy Policy: https://www.americanwell.com/privacy-policy/

Developer: American Well

Mar 09, 2026, 11:53 AM
a Windows user from Greenville, United States reported problems with Amwell : Not working
Sep 10, 2025, 10:27 PM
a iOS user from Atlanta, United States reported problems with Amwell : Crashes
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