YourDoctors app not working? crashes or has problems?

YourDoctors Status

Published by HealthATech Solutions Inc. on 2023-12-05

Your Doctors Online is your 24-hour connection to a doctor where within minutes
you can get medical advice, diagnosis, prescription, medical notes, and more.
For Canadian patients, if you have a Canadian health card, you have full
coverage with our doctors.

I have a problem with YourDoctors

Are you having issues? Select the issue you are having below and provide feedback to YourDoctors.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

400.0%

Connection

100.0%

Reported Issues: 4 Comments

By Ashley Dunne 2 months ago

I can not access my your doctor app as it continuously says loading.

By Gerry Paul 9 months ago

I've tried downloading the app many times, but it doesn't work at all. It downloads, but then won't open. This is very frustrating because I'd like to cancel the service, and there seems to be no way to contact. Would appreciate any advice. Thanks.

By Lindsey 1 year ago

Asks name and number but when trying to go to next it says something went wrong

By Lynn Iskra 1 year ago

App won’t start

Common dislikes about YourDoctors app

- Prices are a bit steep for average app fees

- App is a scam

- Doctors just give copy and paste of what your problems could be from WebMD’s website

- Follow-up appointment not available without paying again

Have a Problem with YourDoctors - Online Doctor? Report Issue

Common YourDoctors Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot YourDoctors app on iOS and Android devices. Solve all YourDoctors app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

YourDoctors iPhone Issues and Solutions

YourDoctors iOS app crashes, not working, errors
YourDoctors iOS app network issues
YourDoctors on iOS has black/white screen

YourDoctors Android App Issues and Solutions

YourDoctors has errors/crashing/not working
YourDoctors server network connectivity issues
YourDoctors has black screen

YourDoctors iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever YourDoctors app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix YourDoctors app crashes or not working on Iphone (iOS):

Close and restart the YourDoctors app on iPhone
Update YourDoctors app to the Latest Version for iOS
Uninstall and reinstall YourDoctors iPhone app
Update your iPhone to the latest iOS version

Fix YourDoctors on iPhone unable to connect to server/internet connection issues::

To resolve YourDoctors network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix YourDoctors black/white screen (blank screen) on iPhone:

Follow the YourDoctors iOS app troubleshooting guide Here →

YourDoctors Android App Issues and Solutions

Fix YourDoctors not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent YourDoctors app issues:

Force Stop the YourDoctors App
1. On android, goto "Settings" » click YourDoctors app. » click "Force Stop".

Update YourDoctors to the latest version on PlayStore

Clear YourDoctors App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "YourDoctors app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch YourDoctors.

Fix YourDoctors unable to contact server/ YourDoctors internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click YourDoctors » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got YourDoctors » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch YourDoctors on android.

Solve YourDoctors black/white screens issue on Android:

Follow the YourDoctors android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HealthATech Solutions Inc., developers of YourDoctors.

95.65% Contact Match

Developer: HealthATech Solutions Inc.

E-Mail: [email protected]

Website: Visit YourDoctors Website

53.85% Contact Match

Developer: I Online Doctor

E-Mail: [email protected]

Website: Visit I Online Doctor Website

About this app

Subscriptions at the end of a free trial, will automatically renew each month and be charged to your iTunes account within 24-hours of the end of the current period unless auto-renew is turned off at least 24-hours before the end of the current period. Your Doctors Online is your 24-hour connection to a doctor where within minutes you can get medical advice, diagnosis, prescription, medical notes, and more. Our all-women medical doctors are are licensed and here to help you around the clock 24/7. For Canadian patients, if you have a Canadian health card, you have full coverage with our doctors. You can turn off auto-renew at any time from your iTunes account settings. Want to make the most by enhancing your experience with your doctors. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.