Direct Health app not working? crashes or has problems?

Direct Health Status

Last Updated on 2024-05-17 by Medici Technologies, LLC

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Summary of Direct Health Problems 😠👌🔥

- No response or auto bot message after 84 hours, despite app stating typical response time of 12 hours

- Unable to delete credit card information from profile

- $495 set-up fee for telemedicine service not clearly indicated prior to signing up, causing frustration and potential loss of interest in continuing telemedicine service

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Common Direct Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Direct Health app on iOS and Android devices. Solve all Direct Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Direct Health iPhone Issues and Solutions

Direct Health iOS app crashes, not working, errors
Direct Health iOS app network issues
Direct Health on iOS has black/white screen

Direct Health Android App Issues and Solutions

Direct Health has errors/crashing/not working
Direct Health server network connectivity issues
Direct Health has black screen

Direct Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Direct Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Direct Health app crashes or not working on Iphone (iOS):

Close and restart the Direct Health app on iPhone
Update Direct Health app to the Latest Version for iOS
Uninstall and reinstall Direct Health iPhone app
Update your iPhone to the latest iOS version

Fix Direct Health on iPhone unable to connect to server/internet connection issues::

To resolve Direct Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Direct Health black/white screen (blank screen) on iPhone:

Follow the Direct Health iOS app troubleshooting guide Here →

Direct Health Android App Issues and Solutions

Fix Direct Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Direct Health app issues:

Force Stop the Direct Health App
1. On android, goto "Settings" » click Direct Health app. » click "Force Stop".

Update Direct Health to the latest version on PlayStore

Clear Direct Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Direct Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Direct Health.

Fix Direct Health unable to contact server/ Direct Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Direct Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Direct Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Direct Health on android.

Solve Direct Health black/white screens issue on Android:

Follow the Direct Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Medici Technologies, LLC, developers of Direct Health.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Doctor On Demand Website

Privacy Policy: https://www.doctorondemand.com/privacy-policies/site-privacy-policy

Developer: Doctor On Demand, Inc

About this app

WHAT IF MANAGING YOUR HEALTHCARE WAS AS SIMPLE AS TEXTING YOUR DOCTOR? - Ask questions and get health advice from your personal doctor. - Conveniently get care wherever you are right from your phone. - Invite all of your doctors, your vet and other healthcare providers. - Collaborate with your doctors using secure Group Chat for improved care. - Share your HealthKit records with your doctors on Medici. Medici makes it simple to communicate with your doctor -- often for far less money and time than an in-office visit. - Avoid unnecessary visits to the ER or urgent care. - Save time and effort in getting medical answers or advice from your Dr. - Avoid the long wait to get in to see your doctor. MEDICI FOR PATIENTS is the mobile app that allows you to text, call or video chat with your personal doctor, specialist, therapist and even your veterinarian -- securely right from your mobile phone. Consult with your personal family doctor, dentist, pediatrician and veterinarian at any time, in a single and secure app from anywhere. Do away with the hassles of getting in to see the doctor for simple healthcare needs. Just download DirectHealth and start connecting with your doctor. Have a mobile doctor appointment instead. Medici provides easy access to your personal healthcare advisors. It's like having a mobile doctor! Doctor in DirectHealth store to start offering virtual visits to your patients.