Direct Health app not working? crashes or has problems?

Direct Health Status

Last Updated on 2026-04-06 by Medici Technologies, LLC

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Summary of Direct Health Problems 🔥

- No response or auto bot message after 84 hours, despite app stating typical response time of 12 hours

- Unable to delete credit card information from profile

- $495 set-up fee for telemedicine service not clearly indicated prior to signing up, causing frustration and potential loss of interest in continuing telemedicine service

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Common Direct Health Problems & Solutions. Troubleshooting Guide

Table of Contents:

Direct Health iPhone Issues and Solutions

Direct Health iOS app crashes, not working, errors
Direct Health iOS app network issues
Direct Health on iOS has black/white screen

Direct Health Android App Issues and Solutions

Direct Health has errors/crashing/not working
Direct Health server network connectivity issues
Direct Health has black screen

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Direct Health iPhone Issues and Solutions

How to fix Direct Health app crashes or not working on Iphone (iOS):

Close and restart the Direct Health app on iPhone
Update Direct Health app to the Latest Version for iOS
Uninstall and reinstall Direct Health iPhone app
Update your iPhone to the latest iOS version

Fix Direct Health on iPhone unable to connect to server/internet connection issues::

To resolve Direct Health network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Direct Health Android App Issues and Solutions

Fix Direct Health not working on Android, crashes, errors or is unresponsive:

Force Stop the Direct Health App
1. On android, goto Settings » Direct Health » click [Force Stop]

Update Direct Health to the latest version on PlayStore

Clear Direct Health App Cache and Data:
1. On android, goto Settings » Apps » Direct Health » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Direct Health.

Fix Direct Health unable to contact server/ Direct Health internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Direct Health » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Direct Health » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Direct Health