My Doctor Online (NCAL Only) app not working? crashes or has problems?

My Doctor Online (NCAL Only) Status
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10 User reports:
App has problems
 User reports 10

⚠️ Most reported problems ⚠️
Login
41.7%

Not working
25.0%

Connection
16.7%

Something else
16.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of My Doctor Online (NCAL Only) Problems 🔥

- Organization of information, test results, and user flow throughout could be vastly improved.

- Logging in is difficult.

- App rarely ever lets me update my test readings from my One Touch Vero Flex meter.

- Malfunctions since the first update.

- Error message when trying to send an e-mail.

📋 2 Reported Issues:

J
Jill Lariviere 2023-06-12

Keeps spinning on next screen that says verify email! I can see (faintly) that it is the correct email but won’t ever connect. Re booted phone, also uninstalled and reinstalled app!

K
Karri A. Haddeland 2022-07-22

Doesn’t let me sign on & says page has expired

Showing 1-2 of 2 reported issues:

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Common My Doctor Online (NCAL Only) Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. My Doctor Online (NCAL Only) iPhone Issues and Solutions

  2. My Doctor Online (NCAL Only) Android App Issues and Solutions


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E-Mail: MyDoctorOnlineAppSupport@kp.org

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Developer: Kaiser Permanente




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