My Doctor Online (NCAL Only) app not working? crashes or has problems?

My Doctor Online (NCAL Only) Status

Published by on 2023-11-29

Join your video visit right from our app and manage your and your family’s
care in one convenient place – no matter where you are. It’s simple and
convenient to get personalized health reminders and information from your doctor.


I have a problem with My Doctor Online (NCAL Only)

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problems reported in the last 24 hours

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Most reported problems

Login
100.0%

Something else
50.0%


Reported Issues: 2 Comments

By Jill Lariviere   10 months ago


Keeps spinning on next screen that says verify email! I can see (faintly) that it is the correct email but won’t ever connect. Re booted phone, also uninstalled and reinstalled app!

By Karri A. Haddeland   1 year ago


Doesn’t let me sign on & says page has expired


Common dislikes about My Doctor Online (NCAL Only) app

- Organization of information, test results, and user flow throughout could be vastly improved.

- Logging in is difficult.

- App rarely ever lets me update my test readings from my One Touch Vero Flex meter.

- Malfunctions since the first update.

- Error message when trying to send an e-mail.



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Common My Doctor Online (NCAL Only) Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kaiser Permanente, developers of My Doctor Online (NCAL Only).


96.3% Contact Match

Developer: Kaiser Permanente

E-Mail: [email protected]

Website: Visit My Doctor Online (NCAL Only) Website



About this app

The My Doctor Online app is for Kaiser Permanente Northern California members. • See your doctor face-to-face with a video visit, have an E-visit for quick online care for common health concerns, email your doctor, or call for advice 24/7. • Get personalized reminders and information from your doctor to help you and your family get care and stay healthy. • Schedule and manage primary and specialty care appointments for you and your family. • View test results and information from your medical record.  It’s simple and convenient to get personalized health reminders and information from your doctor.  Join your video visit right from our app and manage your and your family’s care in one convenient place – no matter where you are.  To get started, download and launch MyDoctorOnlineNCALOnly . Sign-in with your kp. org user ID and password.  A Northern California member without a kp. org user ID and password can register from MyDoctorOnlineNCALOnly – just tap “Sign-In Help. ” Once you sign-in, enable app notifications to get personalized reminders for appointments, procedures, and more. 



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