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problems reported in the last 24 hours
Summary of HSBC Problems 😠👌🔥
- Customer service has been very slow and not too helpful.
- They removed their email correspondence and replaced it with chat, but the chat people are very limited in their communication skills and in the range of services they can handle.
- The app doesn’t work.
- We enter all the security info and when we click the log on button, it flashes and then nothing happens.
- We should have checked the app ratings before opening this account.
- This is by far the worst banking app.
44 Reported Issues: 😵🆘🛟🚨📢
The mobile app on my android phone is not working again, how am I supposed to check my accounts.
App says temporarily unavailable. been like that since yesterday morning!
The app won’t load my accounts and when trying online it says the security code does not match my details. I need to transfer money as I am in my overdraft
Why is there a number 1 on homescreen app?
I can’t load all after a iOS 16 update
My wife called up the help centre to say the app is not working on her iPhone and has been told that because she has upgraded to ios 16 she can't use it. There is no current fix date been offered and by the looks of it this has been going on for a while. How long does it take to create a fix for this as so many customers are now inconvenienced and getting very annoyed?
help IOS 16 crashed HSBC app help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help help
My Mobile Banking app has been 'temporarily unavailable' since 07.00 yesterday morning. Any suggestions? I don't have an iphone so doubt it has anything to do with IOS16 problems that other customers are experiencing.
iOS auto update overnight to ios16 now HSBC bank app crashes on load up .
When I open the HSBC app it disappears after a few seconds
When I open the HSBC app it disappears after a few seconds
App crashes on start up with IOS 16, this was working on the public beta for ios 15. Have you any idea when it will be back up and running. TIA
I updated my iphone to IOS16 beta version afther that its been nearly two months since I am not being able to open my hsbc app. HSBC is really slow regarding these matters.
HSBC banking does work if you access it via the main website using Safari. Not ideal but it does work as a temporary workaround. For info - First Direct app also fails but Lloyd’s apps are OK.
Cannot access app after iOS 16 update and all other apps still work. You have been aware of this issue for sometime and still not able to resolve. Time to look for a more reputable bank, there are lots out there ?
Posted on another HSBC forum and had no response i the last 24 hrs so thought I’d try here. Not holding out for one here either. Mobile app not working since iOS 16 update. Crashes as the beginning so no login available. HEEELLPPPPPPPPP………… It’s been over a week since my phone update and all other banking apps work just fine. Think it’s time to jump ship. 🤷🏾♂️
You have closed my local branch and now my 6 month old phone crashes after update. Are you going to provide me with a new laptop. This is why old people queue at banks. I'm seriously pi**ed off .
My app is completely crashed. Not loading and I need to check my details
No app developer has to make any app compatible with an iOS beta and they do not have to make it compatible as it’s a beta version of iOS. App developers only have to make their app compatible when iOS 16 is officially released. Apple even advice you install this on a secondary device as you can expect issues with a beta and you accepted that when you agreed to install a beta, this includes some apps not working.
No app developer has to make any app compatible with an iOS beta and they do not have to make it compatible as it’s a beta version of iOS. App developers only have to make their app compatible when iOS 16 is officially released. Apple even advice you install this on a secondary device as you can expect issues with a beta and you accepted that when you agreed to install a beta, this includes some apps not working.
It does appear HSBC tech's are way behind Apple with their app compatability. Ios 16 beta has been out a while now, even on v.4, yet the HSBC app is still force closing when attempting to open it. This is so frustrating, please HSBC speed up your compatability technicalities....
My hsbc app no longer works after my iphone update have tried uninstalling and reinstalling with no success.. I rely on this app for everything so can you please tell me what is happening as there are a lot of comments online regarding this problem
I can’t open my bank app
App regularly crashes or can't log in. Today it says app not working which happens often. Very unreliable, and quite frustrating to use as can never trust if it will be working.
Not able to access banking with ios16
HSBC app isn’t suitable for ios16 as of yet. A temporary solution is to delete ios16 beta update through settings>general>vpn&device management. Find the ios 16 beta and remove the profile. Not an ideal fix however if you’re willing to use ios15 for now then this works.
App not working with iOS 16!! All other banking apps do, so why no this one
My HSBC apps don’t work with IOS 16 beta. Please fix them asap. Thanks
My HSBC apps don’t work with IOS 16 beta. Please fix them asap. Thanks
App crashes on IOS16 have deleted and re-downloaded but cannot open App without it crashing
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