Citi app not working? crashes or has problems?

Citi Status

Published by Citibank N.A. (Indonesia) on 2023-05-09

Bank with Citi Mobile® App – the easiest and quickest way to manage your
finances with Citi. We’re constantly improving our mobile experience to offer
you a more personalized, easy and intuitive banking experience that keeps you on
top of your finances.

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Common dislikes about Citi app

- The app crashes after entering the OTP code from SMS.

- The app takes up a lot of storage space due to frequent updates.

- The app is not reliable for generating OTP codes when traveling.

- The app has limited functionality compared to web banking.

- The app does not allow users to pay for their credit card.

- The app provides no customer support except for FAQs.

Have a Problem with Citi Mobile Indonesia? Report Issue

Common Citi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Citi app on iOS and Android devices. Solve all Citi app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Citi iPhone Issues and Solutions

Citi iOS app crashes, not working, errors
Citi iOS app network issues
Citi on iOS has black/white screen

Citi Android App Issues and Solutions

Citi has errors/crashing/not working
Citi server network connectivity issues
Citi has black screen

Citi iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Citi app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Citi app crashes or not working on Iphone (iOS):

Close and restart the Citi app on iPhone
Update Citi app to the Latest Version for iOS
Uninstall and reinstall Citi iPhone app
Update your iPhone to the latest iOS version

Fix Citi on iPhone unable to connect to server/internet connection issues::

To resolve Citi network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Citi black/white screen (blank screen) on iPhone:

Follow the Citi iOS app troubleshooting guide Here →

Citi Android App Issues and Solutions

Fix Citi not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Citi app issues:

Force Stop the Citi App
1. On android, goto "Settings" » click Citi app. » click "Force Stop".

Update Citi to the latest version on PlayStore

Clear Citi App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Citi app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Citi.

Fix Citi unable to contact server/ Citi internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Citi » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Citi » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Citi on android.

Solve Citi black/white screens issue on Android:

Follow the Citi android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Citibank N.A. (Indonesia), developers of Citi.

100% Contact Match

Developer: Citibank N.A., Indonesia

E-Mail: [email protected]

Website: Visit Citi Website

100% Contact Match

Developer: Citibank N.A.

E-Mail: [email protected]

Website: Visit Citibank N.A. Website

About this app

We’re constantly improving our mobile experience to offer you a more personalized, easy and intuitive banking experience that keeps you on top of your finances. Bank with this app Mobile® App – the easiest and quickest way to manage your finances with this app. Please ensure you always use the latest version of this app Mobile to be able to access the functions in the this app Mobile® App best feature/security setting.