Contact Citi Support
Company Name: Citibank N.A. (Indonesia)
About: Bank with Citi Mobile® App – the easiest and quickest way to manage your
finances with Citi.
We’re constantly improving our mobile experience to offer
you a more personalized, easy and intuitive banking experience that keeps you on
top of your finances.
Citi Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Citi Website
Privacy Policy: http://www.citibank.co.id/english/footer/Janji_Privasi_Citigroup.htm
Developer: Citibank N.A., Indonesia
Can I trust Citi app?
Protect your data and wallet. We investigate the developer's website (), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
App OTP leads to account suspension
by Smile_politely
I prefer to use the web banking for the bigger screen and more functionality. As someone who travels a lot, the SMS OTP doesn’t always work, and I have to rely on the app generated OTP. However anytime I do this, my account got suspended. No warning, whatsoever. I can’t log in, can’t use my debit card or practically any banking until I make a phone call to get it unblocked. Imagine you’re abroad and rely on this bank and all of sudden your account is frozen because banks incompetence in developing the app.
Customer Unfriendly
by NikhilG1977
Very poor app, this almost no functionality. You cannot even get any help except some FAQs. Stupid app does not even allow you to pay for the credit card... don’t know how the bank is even surviving
cannot use in iphone xs with ios 12
by Yohannes Sianturi
this app cannot use in iphone xs with ios 12 running
Have a Problem with Citi Mobile Indonesia? Report Issue
Why should I report an Issue with Citi Mobile Indonesia?
- Pulling issues faced by users like you is a good way to draw attention of Citi Mobile Indonesia to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Citi Mobile Indonesia customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Citi Mobile Indonesia.
