CloudEdge Status

No messages unless person hits doorbell.

Poor network on 1Gb fibre, won't connect on wifi but works fine on 5g

I am no longer receiving alerts from my cameras after recent cloudedge update.

Videos are not playing on my phone

Having problems with my 2 cameras. Cannot pan cameras and getting false delayed alerts. I have had these a while so I know how they work. Doesn’t show battery condition and unable to move cameras. I think there is a fault with the app. Tried deleting and reinstalling to no avail.

It would play back video recordings

Can't access menus , want to check battery status but neither cameras allow me

Every time I start cloud edge 10 seconds later I get an error message my session has expired please log in. Very annoying.

My door bell speaker will not sound at all.

I have a Meco camera and i can't get it to work on real -time remote viewing i have rest many times still not working please help thank you.

I have shared the device with my husband and he is unable to watch video from his phone. Was able to until recently. I am able to watch videos also I have given him full control

On 3 occasions in the past couple weeks my phone alerted me to a doorbell ring in the middle of the night. No one was at the door and no movement alert was triggered. Is it a glitch or do I have a prankster who stays close to the outer wall, out of camera scope. Two of them have been Saturday nights between midnight and 2 am. Thanks

The cloud edge app stopped video play back on the wifes app we've had it for nearly a year. But it works fine on mine

No notifications at all This defeats the purpose? What do I do? All settings are correct

I've stopped receiving push notifications all of a sudden. I've checked all the settings.

Since updating IOS I do not receive push notifications/alerts when movement is detected. I have checked and re checked all settings and cannot find anything wrong. Also system only records human movement at the gate not vehicles. Please can you advise? Thanks

Since updating system to new Wi-Fi provider I do not receive push notifications/alerts when movement is detected. I have checked and re checked all settings and cannot find anything wrong. Also system only records human movement at the gate not vehicles. Please can you advise? Thanks

I am not sure what is wrong with the camera it will record everything but do not record the neighbor next door when she is on the top of a steep ladder (which is attached to the fence) snooping into my yard over a 6 feet tall fence, has it been hacked or it is possible that she is disabling the camera, please let me know, if there is a solution for this problem I would be relief to hear also Thank you Luiza Leise

I'm trying to share the cloud edge app with a member of my family. The problem I'm having is the app timing out before I can get the QR code on my phone screen & the QR code scanner on the other phone to complete this step. Both apps literally time out in less that :30 seconds.

Playback not working. It's obnoxious

App is taking pictures from camera and showing messages, but photos do not open or image just black. Live video is fine.

My camera keeps saying video failed to play when I try to look at the history.

My camera keeps saying video failed to play when I try to look at the history.

I HAVE TWO DEKCO CAMERAS MOUNTED OUTDOORS ON MY HOUSE. THYE WORK FINE EXCEPT THAT THE AUDIO WARNING AND STROBE LIGHTS, ALREADY SET, DO NOT FUNCTION. WHEN IT SENESE MOVEMENTS, THE CAMERA LIGHTS COME ON BUT THE AUDIO WARNING (ALARM) DOES NOT COME ON. IT HAS 2.4G WIFI AND THE WIFI STRENGTH TO THE CAMERAS IS HIGH-OVER 60%. HOW DO I SET THE AUDIBLE ALRAM TO FUNCTION ONCE MOVEMENT IS SENSED? THIS IS THE WHOLE POINT OF HAVING THE CAMERAS: FOR THEM TO SOUND ALARMS WHEN THEY SENSE MOVEMENT TO WRN ME AT NIGHT. I AM THINKING OF BUYING TWO MORE CAMERAS LIKE THESE BUT NEED THESE TO FUNCTION BEFORE I DO THIS. PLEASE HELP!!!!

The control to move the cameras it’s not showing up, can you please help me with this issue.

When the door bell button is pushed, I can hear audio but when I try to use the intercom, it keeps trying to connect. There is also a message saying it need authorization.

App won’t stay connected and keeps saying my session has ended when I haven’t logged out or anything. I see this question was asked back in March of 2022 has there been an answer?

Can't remove session expired when my wife and my phone are connected to my new video doorbell camera is Xtu7 please advise

The alarm to notify me when a humanoid approaches is not working

My intercom stopped working ages ago I can't work out how to fix it

I can't communicate with any of my cameras.

Video stream playback will not playback. Receive still shots but problem with video playback. Videos are in there but problem getting video stream.

My image and sound is lagging every couple of seconds It's since been taken off my wall and charged and still happens. I will try restarting the device tonight but concerned there will be problems connecting it again.

Get alarms but no still photo when you hit message says no data has worked for a year now nothing only video

Get alert message, but it will not open. I can go to history and see the videos but the still pictures do not open without a lot of going back-and-forth turning it off and on.

Why did my app just shut down in middle of a situation and won't come back up. I need to see what's going while at work. Please get this together

My anran cameras have completely disappeared from cloud edge app worked pretty good for while but then it is gone

My anran cameras have completely disappeared from cloud edge app worked pretty good for while but then it is gone

I want to switch off the sound. Because it keeps recording my next door sound. I just want the motion

What do I set my Alert Plan on for it to run 24/7 times period

What do I set my Alert Plan on for it to run 24/7 times period

I have a Galaxy S21 phone and have installed the CloudEdge app. However, the video does not play on the S21 phone. Is there a known problem with the CloudEdge video codex on the Galaxy S21 and possibly a fix?

App not allowing to login, says poor network, please check the network

Trying to log in says I have a poor internet signal but it's at 100 MB

Not working, problem with connection

Live feed working, but not showing any video in history, was working previously?

App will not stay connected to tablet. I keep getting an arrow on the screen every couple of minutes so I have to touch it to get back live feed. When i touch the arrow it says getting video feed then reconnects. Getting pretty tired of doing this. I've reinstalled app and changed wifi settings. How can I get it to stay connected?

Intercom button states authorization needed. Let me know how to correct this asap please I am disabled/immobile and getting up because I cant speak to visiting nurse, pca, delivery etc is why I purchased this doorbell

Please call 4133867385 I need to explain issue, typing isn't working. States authorization needed for certain items, like answering doorbell from app. Will not let me talk to person on outside I can here them but I am being told authorization needed for me to answer

The images load super slow after the recent update this week. Also the video playback (that I pay monthly for) is super slow or sometimes just don't work at all. Horrible update!

Motion detection is ghosted and I therefore cannot turn motion detection on.

I leave camera running, but in the morning the cloudedge app has crashed. This has happened every night?

Can cloudedge work on 5g wifi??

It got Uninstaller but when try to get it back want let me log in

App won’t stay connected and keeps saying my session has ended when I haven’t logged out or anything.

Front camera not able to connect says offline, was working perfectly fine this evening, back camera no issue. 12:20 am 5/20

My camera is recording motion fine, but when I want to view , all I get is " video play failed" which defeats the purpose of the whole set up. How do I fix this? No point paying for a service I'm not receiving..

I could not get security camera and my phone cloudedge acct to connect so I uninstalled app. When I tried to start over with new cloudedge acct it takes my email address as current acct but wont take old or new nickname or password

Can you delete my login dano333@redacted from your system please? CloudEdge keeps failing to send me a verification code to reset my password. Because of that, I cannot get my Geree doorbell camera to work any longer. Any help you can provide would be greatly appreciated.

My night vision mode is barely visible. During the day it's perfect but at night I can barely see anything at all.

I bought in amazon a Smart home video doorbell. It does not connect to the cloudedge app. Colud you help me out?

I have a DC8E camera and the images are good. But the motion alert messages stop coming after about one day, then when I use the menu to restart the device they again come for a day. Note I updated the camera firmware about 2 weeks ago. Thanks