mySugr app not working? crashes or has problems?

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22 User reports:
App has problems
 User reports 22

⚠️ Most reported problems ⚠️
Crashes
34.5%

Something else
24.1%

Connection
17.2%

Login
13.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of mySugr Problems 🔥

- No ability to adjust time of entry for meters that sync directly with the app

- CGM data not entered into logbook

- Meters often fail to import readings

- Infuriating monster

- No better features in pro version

📋 7 Reported Issues:

H
Hermann TEUFL 2024-04-07

App needs very long to Store input data (about 1min). WLAN Connection is OK (testen with Otter Apps) Is there a MySugr Server Issum? Regards Hermann

D
Dyonisha 2024-03-28

I just bought my glucose monitor and the app won’t let me sign in after i successfully signed up

I
Isaac Avina 2024-02-15

App started crashing this week.

R
Rita 2023-11-11

Sept 27 is the last time mySugr has tracked my glucose.

⚠️ Troubleshoot | Report Issue ⚠️
K
Kim 2023-11-10

If I forget to add my carbs at the end of the day, I can no longer add them later with the correct date. It won’t allow me to change the date & then add carbs. It goes blank, & I have to cancel to exit. If I just add carbs 1st, I can’t get to date or the page goes blank & I have to cancel, or save w/current date.

A
Ali 2023-04-25

Hi, I’ve just got myself a new Accu-Chek instant meter. I have tried to pair it with mysugar app but to no avail. I cannot see my meter in the available devices and applications. The only thing I find there is apple health app. I’ve read a lot of literature on the internet, seen videos on YouTube but still cannot pair my meter to my iPhone. Is my location a factor? I’d be very grateful if you can help me get my meter paired to my iPhone. Looking for forward to hearing from you. thanks a lot have a nice day . Ali

J
Jennifer Munson 2022-12-01

App will no longer connect to relion platinum

Showing 1-7 of 7 reported issues:

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Common mySugr Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. mySugr iPhone Issues and Solutions

  2. mySugr Android App Issues and Solutions


  Contact Support

Verified email  

Contact e-Mail: support@mysugr.com


Verified email ✔✔

E-Mail: support@mysugr.com

Website: 🌍 Visit mySugr Website

Privacy Policy: https://legal.mysugr.com/documents/privacy_policy_eu/current.html

Developer: mySugr GmbH




‼️ Outages Happening Right Now

  • Mar 25, 2025, 01:03 PM

    a user from Charlotte, United States reported problems with mySugr : Crashes

  • Mar 20, 2025, 06:53 AM

    a user from Düsseldorf, Germany reported problems with mySugr : Crashes

  • Mar 18, 2025, 04:55 PM

    a user from Vienna, Austria reported problems with mySugr : Connection

  • Mar 18, 2025, 12:02 PM

    a user from Innsbruck, Austria reported problems with mySugr : Crashes

  • Mar 18, 2025, 06:46 AM

    a user from Püttlingen, Germany reported problems with mySugr : Crashes

  • Mar 17, 2025, 07:15 PM

    a user from Tamworth, United Kingdom reported problems with mySugr : Crashes

  • Mar 17, 2025, 12:10 PM

    a user from Rancho Cucamonga, United States reported problems with mySugr : Crashes

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