BD app not working? crashes or has problems?

BD Status

Published by Becton, Dickinson, and Company on 2023-01-26

***BD, the company that, helps 30 million people with diabetes each year!***
BD™ Diabetes Care (BDDC) is the smarter, simpler approach to diabetes
management for people who have Type 1 or Type 2 diabetes. Download today and
get a personal diabetes assistant, Briight, at the push of a button available
24/7; a diabetes log; access to a range of healthy diabetic recipes; tools to
help you maintain a normal blood sugar le.

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Common dislikes about BD app

- Does not have a section to track meals for a diabetic diet

- No option to log the number of starch servings, meat servings, fruit servings, etc.

- Slow connection error when setting up an account

- No customer support available

- App lost 5 months of data for one user

- Limited compatibility with certain glucose meters

- Some users have trouble opening or using the app

Have a Problem with BD™ Diabetes Care? Report Issue

Common BD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BD app on iOS and Android devices. Solve all BD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BD iPhone Issues and Solutions

BD iOS app crashes, not working, errors
BD iOS app network issues
BD on iOS has black/white screen

BD Android App Issues and Solutions

BD has errors/crashing/not working
BD server network connectivity issues
BD has black screen

BD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BD app crashes or not working on Iphone (iOS):

Close and restart the BD app on iPhone
Update BD app to the Latest Version for iOS
Uninstall and reinstall BD iPhone app
Update your iPhone to the latest iOS version

Fix BD on iPhone unable to connect to server/internet connection issues::

To resolve BD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BD black/white screen (blank screen) on iPhone:

Follow the BD iOS app troubleshooting guide Here →

BD Android App Issues and Solutions

Fix BD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BD app issues:

Force Stop the BD App
1. On android, goto "Settings" » click BD app. » click "Force Stop".

Update BD to the latest version on PlayStore

Clear BD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BD.

Fix BD unable to contact server/ BD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BD on android.

Solve BD black/white screens issue on Android:

Follow the BD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Becton, Dickinson, and Company, developers of BD.

100% Contact Match

Developer: BD - Digital Health

E-Mail: [email protected]

Website: Visit BD Website

About this app

Help manage your blood sugar levels and learn how to fit some of your favorite meals into your diet plan with a range of diabetic recipes. this app™ Diabetes Care has you covered with instant answers to all your food questions when you need them most. Download today and get a personal diabetes assistant, Briight, at the push of a button available 24/7; a diabetes log; access to a range of healthy diabetic recipes; tools to help you maintain a normal blood sugar level and much more! Simply allow this app™ Diabetes Care to sync with Apple HealthKit and automatically track blood glucose from supporting meters and steps through HealthKit – helping to connect activity and its impact on your diabetes management. ***this app, the company that, helps 30 million people with diabetes each year! this app™ Diabetes Care (BDDC) is the smarter, simpler approach to diabetes management for people who have Type 1 or Type 2 diabetes. Why manage your diabetes with the this app™ Diabetes Care app? Keep a diabetic log book to receive actionable insights, save your favorite healthy snacks and get personalized nutritional advice for diabetic diet plans. THE SIMPLE, SMART WAY TO MANAGE YOUR DIABETES – DOWNLOAD NOW! By integrating Apple HealthKit, data logging is made easy. GET ADVICE & KNOWLEDGE TO ENJOY THE THINGS YOU LOVE!