Polycom RealPresence Status
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Summary of Polycom RealPresence Problems 😠👌🔥
- Video visit freezes, lags, drops off, poor connection, delayed voice to video, and crappy camera view options
- Not compatible with all web browsers or devices
- Facility may cancel scheduled visits at the last possible minute with no reschedule option due to exceeding visit limits reached
- No live person to talk to for troubleshooting
- Sound quality is horrific
- App freezes up throughout the call and will drop at least once
- Issues getting the call started and losing the first 10 minutes every single time
- No way to directly contact Polycom to address issues
- App works less than 25% of the time over cell phone data and 0% of the time over WiFi
- Audio cuts in and out and app has to be restarted each time it's opened.
Have a Problem with Polycom RealPresence Mobile? Report Issue
Common Polycom RealPresence Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Polycom RealPresence app on iOS and Android devices. Solve all Polycom RealPresence app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Polycom, Inc., developers of Polycom RealPresence.
Polycom RealPresence Mobile is for business professionals who want to extend their enterprise video collaboration capabilities beyond the office and conference room to their mobile devices. You must not be in violation of your wireless data service agreement, if any, when using Polycom RealPresence Mobile. RealPresence Mobile is an easy-to-use video app that provides premium quality audio, video and content sharing. IMPORTANT NOTE: For optimal use, Polycom recommends provisioning and management through Polycom RealPresence platform. Cloud-based deployment gives users access to enterprise directories at the swipe-of-a finger. Users simply highlight a name, connect, and then collaborate. Because some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their networks, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP, POLYCOM recommends that you check the terms of your agreement with the operator prior to any use of the RealPresence Mobile.
