Easy Line Remote Status
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30 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
[Solved] When I use the mute button on the TV, my TV Connector does not mute the sound into my ears.
Easy line will find My Kirkland ks-10 but will not pair
When trying to install the app, It gets stuck on the page with the FDA stuff. It won't install
Android - app prevents phone microphone and speaker call microphone from working.
Not all programs work
during a phone call other party can hardly hear me talking.
📋 34 Reported Issues:
My tv connector connects to my hearing aids but when I turn it on it goes green then white and it doconnector
Loses connection to app
When I call up the Easy Line App, I am greeted by a privacy statement. I am not able to get away from that statement and proceed into the application. Please help. Thanks
Awful app. Sometimes works, sometimes not. Doesn't poll properly for latest battery condition. Crashes. Newest problem, which apparently is widespread, iis it only presents control for one side. Tried all suggestions with no joy. Crudely put the app is crap and a reason to stay away from any aid that ises it. I'm exceptionally disappointed. Zero support.
After successfully setting up and pairing my Kirkland Sonova AG hearing aids, when I try to make a change I get a red banner at the bottom of the screen that reads "Changes could not be applied." What does that mean?
I use this app ONLY to read battery levels and adjust the immediate program in use. It is not set up for phone calls, streaming, movies, TV, or any other battery draining activities. Battery usage rarely dropped below 60% in a long day. Recently had a Costco reexam and Costco loaded a new program onto each aid using Bluetooth. Battery depletion is as low as disconnecting, and is worse in one ear than the other. Connection to phone fails when aids are placed on the charger, and Bluetooth fails to reconnect when put back into my ears. I have uninstalled and reinstalled the app multiple times, once under the eye of the Costco personnel. All settings on the phone and KS10s are correctly selected. The KS10s still fail to connect, still fail to update the battery readings, still suck the battery almost dry in less than a day. Since their reprogramming and this updated app, these KS10s have been terrible. Too bad this website hides the rating; I'd give it a 'one'.
Easy Line Remote no longer works Kirkland 10.0 hearing aids and iphone se2 when listening to audiobooks and placed in pants pocket. I have to hold the phone closer to my ear. Can this be fixed? I have already asked at Costco and reloaded app. Neither helped.
My Remote (076-0066-T9 SN 2014F40112) is not working for my hearing aids or for the TV connector. I replace the battery but still no response. Can"t adjust voume with the remote. Can ajust volume on the TV connector. Do I need a new remote? thks...Al schachtel al.schachtel@redacted 780-903-2497
Along with the other folks, I cannot get the app to open after pairing. I've gone through all the possible "fixes" that my Ph.D. friends can suggest. This poor performance is not typical of Costco and I am contacting The CEO's office.
asing for a friend of mine. , after a telephone call his earing aids are disconnected from the iphone, if he gets another call he has to hit the app so the hearing aides will be connected. is this normal?
My Kirkland aids constantly lose connection w the iPhone Easy Line app. Anyone else having this problem? Any fix?
How do I simply delete a program? I just want to unclutter that window
has been working fine, but will not connect as of yesterday.....cannot stream live tv sound without app up and running...any suggestions
Hello, everything was working great until about a week ago. the app connects ok to my hearing aids but the phone is not work anymore, I cant hear the phone ring or dial tone . I have tried uninstalling the app and re install it, no change. I unpaired my K10 hearing aids and repaired them. I can change programs and adjust the sound ok on my hearing aids from the phone.
I have Kirkland 10.0 and Easy Line app. It seems after repeated attempts I can only pair one hearing aid it could be left or right but not both. I have tried numerous times delete and restored app when pairing in shows both L+R but when you select it only allows one or the other.
My mom is using this app with her Kirkland hearing aids... she needs the left lower than the right. Whenever you go back into the app, the volume sliders for both sides return to the 50% level. How do you keep the setting she prefers? I've added a profile and try to save her preferred settings but they don't stay to her preference (50% right, 20% left).
My Easy Line app has stopped receiving notification of blink alerts.
After last update, cannot get into ap. It just freezes. Please go back to working ap S before.
Will not stay in custom mode reverts to automatic if a message, text or I look up on the internet. Samsung Galaxy Note 9 Dennis Miralda
Will not stay in custom mode reverts to automatic if a message, text or I look up on the internet. Samsung Galaxy Note 9 Dennis Miralda
Easy line does not recognize my left hearing aid (Costco KS10) after updating my phone (Google Pixel 4a) to Android 13. Tried re-pairing, and also reloading Easy line, plus several reboots, etc. Costco hearing aid tech also tried several things to no avail. The right hearing aid can be controlled with Easy line, but the left one remains in default mode, since it is not recognized. Help! Dave
I hear static , as soon as I open any app on my iPhone. My bearing aid becomes loud and static noise is evident. I am not trying to connect to the app. I have tried closing the app to no avail. Also I find this app is always trying to connect . I had no problem like this with Hansation app. With Hansation it was always connected and available to instantly adjust volume or programs. This is a huge step back . I have to open the app and wait while I’m in an uncomfortable noise to adjust the aids program or volume. Thanks I hope it can be changed in settings
I set the remote to ‘automatic’. It consistently switched to Bluetooth streaming and microphone. How can I stop this from happening?
My remote worked fine for several days and yesterday afternoon stopped connecting with the right hearing aid. How do I reconnect that hearing aid?
Had to change phones, worked perfect on my Samsung 10. Will not connect on this Pixel 2, connects in settings and will play audio and such but have no connection with Easy line remote.....
Keeps switching to Bluetooth Remote mode. Have to keep restoring it to automatic.
The easyline app keeps reverting to Bluetooth streaming mode when I do anything on my iphone. For example: I set the app to automatic and set my iPhone to lock screen, snd the app switches to Bluetooth streaming. When in this mode and no streaming is happening, I get noise, echoes snd feedback.
EasyLine remote won’t stay in custom program. Keeps switching back to Automatic. Using iPhone and Bluetooth
Lost icon on iPhone for Easy Line Remote when on vacation. How can I restore it?
My Easy Line remote keeps changing to Blue Tooth Streaming +mic 1 I have to turn off the Bluetooth and turn it on when doing phone calls. Is there a fix? It also hands up when I am talking to someone. This usually happens after about 5 to 10 minutes. As a whole I like the app.
when getting any kind of notifications on android phone I hear a type of static then TV goes quite loud . This has potential to damage my hearing even more so as well as being very loud . Please advise.
My Easy Line remote keeps changing to Blue Tooth Streaming +mic 1. I can’t hear when it does this. No matter what setting I choose it keeps going to this program, sometimes within seconds of changing it back to Automatic. FRUSTRATING!!!
The easyline app won't connect to my hearing aids and after trying closes down. I use ios 15.4.1
Easy Line Remote Will NOT stay in any program I select. It keeps defaulting back to the basic “automatic” program! I spent a lot of time setting up their “custom” programs but they only lasts very short time. VERY FRUSTRATING
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Developer: Sonova AG
‼️ Outages Happening Right Now
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Apr 25, 2026, 12:03 AMa Mac user from Dixon, United States reported problems with Easy Line Remote : Connection
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Apr 22, 2026, 07:27 PM
a Windows user from West Monroe, United States reported problems with Easy Line Remote : Connection
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Apr 21, 2026, 06:07 PM
a AndroidOS user from Saint Paul, United States reported problems with Easy Line Remote : Connection
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a AndroidOS user from Strongsville, United States reported problems with Easy Line Remote : Connection
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Mar 23, 2026, 03:47 PM
a AndroidOS user from Sarasota, United States reported problems with Easy Line Remote : Connection
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Feb 25, 2026, 04:26 PM
a iOS user from Kirkland, United States reported problems with Easy Line Remote : Not working
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Feb 24, 2026, 07:34 PM
a Windows user from Tucson, United States reported problems with Easy Line Remote : Not working
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Feb 23, 2026, 06:34 PM
a Mac user from Fresno, United States reported problems with Easy Line Remote : Not working
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Feb 10, 2026, 01:03 AM
a Linux user from Port Orchard, United States reported problems with Easy Line Remote : Crashes
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Feb 09, 2026, 06:30 PM
a iOS user from Port Townsend, United States reported problems with Easy Line Remote : Not working
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