SaaS helpdesk|ServiceDesk Plus app not working? crashes or has problems?

SaaS helpdesk|ServiceDesk Plus Status


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⚠️ Most reported problems ⚠️

Crashes
100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of SaaS helpdesk|ServiceDesk Plus Problems 😠👌🔥

- CMDB feature is missing

- No sorting or search by date feature available

- New tickets are assigned randomly to a different technician than the one who is creating the ticket

- No way to feed the default required fields when creating a new ticket

- Search options are very basic and limited

- App crashes frequently

- App does not save changes made to a ticket

- Badges for new tickets do not clear out after marking all items as read using the website

- App still shows unread tickets notification on the icon even when there are no unread tickets.

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Common SaaS helpdesk|ServiceDesk Plus Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zoho Corporation, developers of SaaS helpdesk|ServiceDesk Plus.




About this app

The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself.  ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone.  Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web.  SaaShelpdeskServiceDeskPlus even facilitates scanning and managing multiple assets simultaneously.  Among other capabilities, it is also a great place to keep track of all announcements. ● Create, pick up, assign, merge, resolve, and close IT tickets and notify users. ● Customize the ticket details view with the desired fields. ● Optimize IT service desk KPIs using closure codes and status change comments. ● Monitor IT technician's productivity with the worklog timer under request details. ● Create knowledge base articles with rich-text formatting. ● Leverage multiple login methods, including SAML authentication. ● Execute field and form rules when adding or editing a request. ● Auto-populate the ticket description when users reply to technicians from SaaShelpdeskServiceDeskPlus .