TXU Energy Reviews

by TheLastBlessing

My plan ended; didnt know TXU tries to play the "well we told you so" game by sending the end date with the bill. My bill was more than double one month in the summer. TXU acts like it was soooo hard to make an adjustment to reinstate my original plan going over a half-decade. They know when electricity is used thanks to cancer-causing S.M.A.R.T. meters; they know i used my electricity during free power times.

You dont want to return loyalty? Fine. I would rather divert from the Great Reset this dark company is probably apart of anyway. Im going to another company, or no company. Rest assured, when im on the cusp of moving i will steal electricity (we are capable of infinite energy, ive had enough of playing ALL these games)and not pay these thieves.

by Us1marine

This new app is full of info I don’t need . I like the older simple to navigate app . I have multiple accounts which I used to be able to read now I have a mess of info I don’t care about , I used to be able to monitor current use easily but now I’m not sure if the option is still there with all the stuff I don’t care about . TXUEnergy which used to be a simple way to manage and pay my accounts is now an annoying app I don’t really care to navigate. I don’t ever rate or write reviews but this new format compared to the old deserves negative star ratings

by Grams#35

This application seems to work when it wants to. Can’t reach the servers and tells me to try back later. Not my internet connection because this is the only application not working with my internet. Have tried to use it for three days now. Have deleted it twice and reinstalled nothing. Restarted my internet nothing. Even restarted my phone nothing. Very frustrating!!!.

by Confused Person7

I have been trying to use TXUEnergy to make a payment and all I get is network connection.. I have tried using wifi, mobile network, laptop and all day the same... I uninstalled TXUEnergy and downloaded it again and it still says the same thing... I'm just unsatisfied with the way it doesn't even have a refresh or create a new account after uninstalled

by Cash Balances

This is a very basic app where you can view your usage, current amount due, and make a payment but that’s about it as far as servicing your account. It lacks the ability to view monthly or previous statements, the ability to view your payment history, and the ability to view or make changes to anything related to your profile or account settings. It is also missing a place to view contact information if you have any issues so if you need to contact anyone you have to go to the website to get a phone number. Lots of room for improvement compared to other utility apps I have used before moving to Texas.

by PrincessMargaretAnne

I really liked the old format better! Why does everyone think they need to change something that’s working just fine!? Now I have to figure out this new formatting and that takes time. -__- Update: once I’ve paid my bill could you show a $0.00 instead of making it look like I still owe the payment. It looks like it didn’t go through and it makes me want to pay it again!

by Fekcwa

I didn’t see any back button to return to the list of messages. I had to go back to the main menu and click on Messages to get to the next one. You should definitely improve the navigation!

Secondly, I saw no share button to save a copy of the documents as a pdf file or send to a printer!

Come on! Y’all can do better than that!

by Has Game Too

We have had TXU for going on 27 years at this current location. I can go look at most things I am looking for, My plan is listed BUT, when I try to click on it to see the plan & see how much I am being charged per kWh, it is No where to be found. In fact I don’t know how much I am being charged until I get my bill!!!! How about showing me exactly what I am being charged per kWh!!!! Please tell me exactly where to find this, I would appreciate it, unless this is something you don’t want me to see until I get my bill.

Ok, you can answer others, but cannot answer mine!!!!

Not a happy camper.

You could tell me as to where to check to find out my cents per usage!!!!

by Alexford01210

I would of reviewed this higher because I have not really had any problems until now. I’ve currently moved out of my old address and into the new one. In TXUEnergy when I click the “move or change address” TXUEnergy glitches and closes out. Not convenient at all.

by Nina Seer

App is OK but could be significantly better. iPad version does not adjust for landscape. It does not remember password or allow thumbprint verification. Graphs could be more informative and easier to read. It's hard to tell if it's a month from last year is higher temperature/usage then this year because of layout.

by --cmm--tx--bred--

New update was nice for Touch ID login. I appreciate the forecasted billing. Thank you for correcting the issues in the update to make the billing more detailed as TXUEnergy did before the update. I like being able to make adjustments to my energy usage to help me through the month.

Great company, TXU. Thanks for TXUEnergy !

by TheEliteDon

Very useful app to see information about your bill and how much energy is being used. One flaw is it’s quite outdated when it comes to looks and functionality on new devices. TXUEnergy is still not support on the iPhone X, but works perfectly. It’s not something major just something to keep a look out for. Other than that great job for providing this to us customers 👍

by Shoegamecrazy101

I love TXUEnergy. It's so easy to log in pay your bill & review your current usage for the month. My favorite feature is to see the estimated bill so you can have an idea of what next month will be like & you can make adjustments to keep your bill at a reasonable price. The only thing that would be cool is if it had notifications to remind you the bill is coming up.

by Stephis36

It would be nice if there were alerts when your bill is due or a notification like other apps. Also sometimes it would be good if TXUEnergy would update at times if it takes some time to cycle through when putting in info.

by Chaps4040

For the most part TXUEnergy is easy to use. The problem I have with it is when I've messed up and forgot to pay my bill. It's wanting me to pay the bill I'm wanting to pay as well as the bill not yet due. This is the only problem I've ever had with TXUEnergy.

by MuuMuu Iris

TXUEnergy is the first energy app I've ever seen. It is so easy to understand, even I get it. The one thing I didn't think I was sure I understood, I made a phone call abs, we'll I did understand! That was the summer pass program.. Now, for sure it isn't half the bill, just half the usage, but what a great program!

And TXU and before them WTU, always encouraged me to make purchases that would lower my bill. We were finally able to do that.

When we had Gideon Heating and Air Conditioning install a new system, I had no idea it was even possible for it to pay for itself in less than 4 years, but that's what it looks like. Our usage just plummeted. And we're cooler this summer than we've ever been.

One other thing, because Benny told me that I would not save like I could if I'd just get a turbine on the roof and insulation in the attic, and he got me connections to do that easily and reasonably priced.

Between TXU and Benny Gideon, we no longer dread the drain to our fixed income and we're comfortable all day, all night long. Hats off to both of y'all.

by UB1

TXUEnergy works well even when you've lost your log in info. What is frustrating about TXU is that thehe be promise you gift cards when we put sign up but you have to jump through mysterious and tedious hoops to get them. I never got mine.

by Ibames@TX

TXUEnergy is the Bomb, best thing since sliced bread, some of us do have a bit of a learning curve with this, but overall, it’s great👍🏼
Also, Find & bookmark the Outage Map &
the Texting info to sign up for, cause we know East Texas has it’s own mind when it comes
to weather here👍🏼😝ENJOY‼️👏🏼

by Grannie-b42

Update:
It's been three years since I rated TXUEnergy . I'd just wanted to say I'm still happy with TXUEnergy . I use it regularly to keep up with my electric usage and to pay my bill.

App is very easy to use. Convenient for paying bill and tracking usage.

by Phil27800

With each update TXUEnergy gets smarter and easier to use and understand. I’ve been using TXUEnergy for years and am amazed at how fast it is and how personalized it has increasingly become providing helpful data re: usage! One of the best of its kind!

by Jason Lanier Brown

Please add support for the iPhone X. It’s been along time since it’s been released and most every other company with apps out there have gotten on board. I’m sure you guys have a big team of developers I can get this done easily and it’s really frustrating because your website is not mobile friendly. I have to call if I want to schedule a payment for a few days later! FRUSTRATING!!!

...but still WAY BETTER than that “Stream” Pyramid scheme!!!🙄

by Customer!!!!!

The payment history doesn’t reflect the correct payment when an underpayment is made after a customer makes overpayment was made to help lessen a higher bill that occurs during summer and winter months.

I liked the previous app better.

by Mr Fixet

I really liked the last version much better. It was easier to compare Months, Days and Weeks from say last August to this August.

My question is why do you put KWH in the water heating box when I have a GAS WATER HEATER? Seems to me this would
Skew the other numbers.

by Johnnie929Mhertz

Works great; lets me keep track of payment history and usage.

However, at this moment, app crashes while I’m typing my password in login. I have an iPhone X, on software update 12.1.1. I’m patient, however my payment is due soon (: Otherwise, 5 stars!

by Chaos5628

Making payments is a cinch and I like being able to check my current usage to stay on top of what the next bill will be.