CarMax app not working? crashes or has problems?

CarMax Status

Last Updated on 2025-02-06 by CarMax

I have a problem with CarMax

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Not working

42.9%

Something else

42.9%

Crashes

14.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of CarMax Problems 🔥

- Buggy search area

- Unresponsive salesman

- Dirty car upon arrival

- Water in door within 7 days

📋 3 Reported Issues:

Justin 2023-06-29

When I click on take a selfie or photo of my drivers license using the Carmax.com "documents" page from my Android cell phone, the screen will darken slightly and NOTHING happens??? Does anybody 🤔 know what this technical issue might be? Or how I could correct this problem?

Ty Stephens 2022-11-01

Facial recognition no longer working or an option and keyboard doesn't even come up at Welcome screen.

John Olson 2022-10-19

I can't get to CarMax website, says to use Google chrome and that's what I am using. I have uninstalled and reloaded..no luck

Showing 1-3 of 3 reported issues:

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Common CarMax Problems & Solutions. Troubleshooting Guide

Table of Contents:

CarMax iPhone Issues and Solutions

CarMax iOS app crashes, not working, errors
CarMax iOS app network issues
CarMax on iOS has black/white screen

CarMax Android App Issues and Solutions

CarMax has errors/crashing/not working
CarMax server network connectivity issues
CarMax has black screen

⚠️ Troubleshoot | Fix Now in One Click

CarMax iPhone Issues and Solutions

How to fix CarMax app crashes or not working on Iphone (iOS):

Close and restart the CarMax app on iPhone
Update CarMax app to the Latest Version for iOS
Uninstall and reinstall CarMax iPhone app
Update your iPhone to the latest iOS version

Fix CarMax on iPhone unable to connect to server/internet connection issues::

To resolve CarMax network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

CarMax Android App Issues and Solutions

Fix CarMax not working on Android, crashes, errors or is unresponsive:

Force Stop the CarMax App
1. On android, goto Settings » CarMax » click [Force Stop]

Update CarMax to the latest version on PlayStore

Clear CarMax App Cache and Data:
1. On android, goto Settings » Apps » CarMax » Storage » click [Clear Data] option. This clears both data and cache.
2. restart CarMax.

Fix CarMax unable to contact server/ CarMax internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click CarMax » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto CarMax » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch CarMax