CarMax app not working? crashes or has problems?

CarMax Status

Published by CarMax on 2023-12-20

Find, search and browse used cars with CarMax, America’s #1 used car retailer.
Download the CarMax app today to shop and find the right car, truck, or SUV for
you.

I have a problem with CarMax

Are you having issues? Select the issue you are having below and provide feedback to CarMax.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

300.0%

Account

100.0%

Reported Issues: 3 Comments

By Justin 9 months ago

When I click on take a selfie or photo of my drivers license using the Carmax.com "documents" page from my Android cell phone, the screen will darken slightly and NOTHING happens??? Does anybody 🤔 know what this technical issue might be? Or how I could correct this problem?

By Ty Stephens 1 year ago

Facial recognition no longer working or an option and keyboard doesn't even come up at Welcome screen.

By John olson 1 year ago

I can't get to CarMax website, says to use Google chrome and that's what I am using. I have uninstalled and reloaded..no luck

Common dislikes about CarMax app

- Buggy search area

- Unresponsive salesman

- Dirty car upon arrival

- Water in door within 7 days

Have a Problem with CarMax: Used Cars for Sale? Report Issue

Common CarMax Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CarMax app on iOS and Android devices. Solve all CarMax app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CarMax iPhone Issues and Solutions

CarMax iOS app crashes, not working, errors
CarMax iOS app network issues
CarMax on iOS has black/white screen

CarMax Android App Issues and Solutions

CarMax has errors/crashing/not working
CarMax server network connectivity issues
CarMax has black screen

CarMax iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CarMax app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CarMax app crashes or not working on Iphone (iOS):

Close and restart the CarMax app on iPhone
Update CarMax app to the Latest Version for iOS
Uninstall and reinstall CarMax iPhone app
Update your iPhone to the latest iOS version

Fix CarMax on iPhone unable to connect to server/internet connection issues::

To resolve CarMax network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CarMax black/white screen (blank screen) on iPhone:

Follow the CarMax iOS app troubleshooting guide Here →

CarMax Android App Issues and Solutions

Fix CarMax not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CarMax app issues:

Force Stop the CarMax App
1. On android, goto "Settings" » click CarMax app. » click "Force Stop".

Update CarMax to the latest version on PlayStore

Clear CarMax App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CarMax app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CarMax.

Fix CarMax unable to contact server/ CarMax internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CarMax » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CarMax » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CarMax on android.

Solve CarMax black/white screens issue on Android:

Follow the CarMax android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CarMax, developers of CarMax.

100% Contact Match

Developer: CarMax

E-Mail: [email protected]

Website: Visit CarMax Website

About this app

Save time car buying with this app and search a nationwide inventory of 50,000+ used cars, SUVs and trucks. • Search by make, type, model, year, price, features, MPG, and more! • Get alerts for any changes to your saved cars. • Save cars and car searches. Sort cars by customized filters. • Calculate estimated monthly payments and search cars that match your budget. Find, search and browse used cars with this app, America’s #1 used car retailer. Download the this app app today to shop and find the right car, truck, or SUV for you. Free appraisals that give you an actual offer, not an estimate. At this app, we’ve got your back. 2. Download the this app app now and find your used car, whether on your local this app lot or on the go.