Contact Entrust Identity Support
Published by Entrust on 2023-10-17 About: The Entrust Identity mobile application is the new Entrust mobile platform for
delivering strong identity credentials to both employee and consumer users. With
this version of the application, users will continue to benefit from the
authentication and transaction verification capabilities that replace hardware
tokens, while adding advanced password reset capabilities for employee use cases.
How to Contact Entrust Identity Customer Service/Support
Listed below are our top recommendations on how to get in contact with Entrust Identity. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Entrust Identity. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Entrust
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Developer: Entrust
E-Mail: [email protected]
Website: Visit Entrust Identity Website
69.23% Contact Match
Developer: Entrust
E-Mail: [email protected]
Website: Visit Entrust Website
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Privacy & Terms:
https://www.entrust.com/resources/identity-and-access-management/support/entrust-identity-app
Reported Issues: 3 Comments
By Braineater3
Too laggy and buggy to use
Compare to just about every other two factor app I have used, Entrust Identity is by far the worst. When attempting to use it for two factor that a site sends to it, you have to toggle back and forth between the identities and actions screen before you actually see the two factor prompt. By then the site you are trying to get into may have expired the login. Also, when launching the app it often hangs at a white screen with nothing on it. This apps needs a lot more work and it is sad that many large corporations have to rely on this for their customers. It is 2021. There is no reason why a two factor app can’t be fully functional and not cause a delay of over 10 seconds to use (in this apps case we are taking more than a minute to use it).
By Adam Beall Md
Used to be great
Just rolled out an update with “bug fixes” and new user experience. App no longer refreshes upon opening and now requires that you manually refresh. App frequently (almost always) freezes after a few minutes and requires restart and relogin to resume function on IOS version. Now requires more clicks for the same functionality. Overall a major downgrade in user experience with what was previously a well functioning app with no bugs or freezes in my experience.
By sychnkff
Screen not scrolling
With this version on an iPhone 7, I cannot enter a PIN on the SETTINGS screen when creating a token. The keypad does not go away after entering the pin and I cannot scroll down to continue the setup. I’m stuck at this point with no way to proceed. Now, at this point, the bank thinks a token is active, but the app is not finished with the token setup and you are stuck in no mans land.
Have a Problem with Entrust Identity? Report Issue
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Why should I report an Issue with Entrust Identity?
- Pulling issues faced by users like you is a good way to draw attention of Entrust Identity to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Entrust Identity customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Entrust Identity.
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