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No idea why my order was cancelled as I had the funds to pay for it in fact I legitimately put in two orders both of which were cancelled; so I ended up losing the deal that it had on cyber Monday. It being reduced to 1370, now back to full price at 1700, on top of that customer service was taking an absolutely ridiculous amount of time with about an hour and thirty minutes of total waiting time. Without even being connected to someone to at least figure out the reasoning for the order cancellation.. I also signed up for Newegg premier, receiving a free year due to military service, but am now going to cancel it. I don’t care about the free year as it won’t matter if none of my orders are going to even be processed properly. I am also going to stop using this service as it only served to waste my time when I could’ve gone to another online store to buy a laptop or at the very least get decent customer service. Completely ridiculous. Update: they have suspended my account... yep real professional

This may be just my luck, but I’ve been waiting about a month and a half for a laptop I needed for school. At first, they had to delay shipping because of fires in my area which was fair enough. Unfortunately, it only got worse from there. Upon arrival, the item they sent me was a keyboard and of course I requested a return and had to return the item to Newegg and am still waiting for my laptop. I’ve emailed them multiple times for updates on my return, but no response thus far. 2 stars because they are returning the item without trying to squirm out of it. Edit: Downgraded to a 1 star due to more complications on Newegg’s part. They sent my return without a house number on it. As a result, I had to chat with an agent, who apparently edited the address and messed it up again. About to talk to them about this order for the 4th or 5th time at this point, but who’s counting?

Really a terribly interfaced app for a company which supposedly prides itself on keeping up to date with all the newest technology trends. It is impossible to copy tracking numbers from the app. There is a bug that tells you it is copied, but when you go to paste it in the safari search bar *nada*. The reason one might need to do this is because it is impossible to find up to date tracking information in the app itself. On top of that, the tracking info that the app does display is not up to date with the actual info displayed on the mail carriers website. Just another case of software engineers desperately trying to keep the use in their app by “providing” all the details of a specific order in the app itself. When this doesn’t work, the app has now created a problem: I cannot leave the app with correct tracking information of my shipment. Newegg PLEASE FIX THIS