Newegg Reviews

Apple Pay issues with app. I purchased 2 products, 1 with a warranty so a total of 3 items including the warranty. Used Apple Pay. Approved the purchase. Total was apx $45, however new egg then broke apart the transaction into 3 transactions causing the additional transactions to be declined thru Apple Pay. So now Apple Pay shows 3 charges. 1 was the warranty, it approved. Then my actual products. They both show denied so I find the email from this app stating I need to revise my payment. No option to use my Apple Pay. So I use the card that was linked with my Apple Pay and revising one revised both but now in my order history it appears I have been charged for the warranty that was already paid for a 2nd time. What a horrible experience. And customer service is closed on the weekend.

No idea why my order was cancelled as I had the funds to pay for it in fact I legitimately put in two orders both of which were cancelled; so I ended up losing the deal that it had on cyber Monday. It being reduced to 1370, now back to full price at 1700, on top of that customer service was taking an absolutely ridiculous amount of time with about an hour and thirty minutes of total waiting time. Without even being connected to someone to at least figure out the reasoning for the order cancellation.. I also signed up for this app premier, receiving a free year due to military service, but am now going to cancel it. I don’t care about the free year as it won’t matter if none of my orders are going to even be processed properly. I am also going to stop using this service as it only served to waste my time when I could’ve gone to another online store to buy a laptop or at the very least get decent customer service. Completely ridiculous.
Update: they have suspended my account... yep real professional

This may be just my luck, but I’ve been waiting about a month and a half for a laptop I needed for school. At first, they had to delay shipping because of fires in my area which was fair enough. Unfortunately, it only got worse from there. Upon arrival, the item they sent me was a keyboard and of course I requested a return and had to return the item to this app and am still waiting for my laptop. I’ve emailed them multiple times for updates on my return, but no response thus far. 2 stars because they are returning the item without trying to squirm out of it.

Edit: Downgraded to a 1 star due to more complications on this app’s part. They sent my return without a house number on it. As a result, I had to chat with an agent, who apparently edited the address and messed it up again. About to talk to them about this order for the 4th or 5th time at this point, but who’s counting?

Really a terribly interfaced app for a company which supposedly prides itself on keeping up to date with all the newest technology trends. It is impossible to copy tracking numbers from Newegg . There is a bug that tells you it is copied, but when you go to paste it in the safari search bar *nada*. The reason one might need to do this is because it is impossible to find up to date tracking information in Newegg itself. On top of that, the tracking info that Newegg does display is not up to date with the actual info displayed on the mail carriers website. Just another case of software engineers desperately trying to keep the use in their app by “providing” all the details of a specific order in Newegg itself. When this doesn’t work, Newegg has now created a problem: I cannot leave Newegg with correct tracking information of my shipment. this app PLEASE FIX THIS

I will admit I should have noticed is was not a part of cart at payment, but I critically created a list of items I wanted to build a PC. I used the wish list program and when I got all my money and the parts I wanted all together, I clicked the “add all to cart” and the started getting mass amount of emails the next few days about separate invoices that made the entire process confusing because I thought I got all the parts and was very excited. I sat down today to start building and noticed I’m missing one of the most important parts of a computer, the GPU. It was a part of my list but not a part of the payment. Because I’m moving soon I don’t see the need to quickly order the last part that should have been processed in first place. I probably will have to wait to build my PC until after I move (3 weeks) and it’s so deflating.

Do not trust the order shipment tracking on Newegg. I ordered 10 different items to build a custom computer. The case was delivered on Wednesday. Everything else was scheduled for Thursday delivery. However on Wednesday as I use Newegg to access my order it shows each item in a list, and clicking on any item will show it was Delivered already. Only the case was delivered. Everything else won’t be delivered until the next day. this app website shows it correctly. Their app is completely wrong and misleading. Obviously this caused me much heartache and grief, thinking my items had been delivered and either stolen or misplaced. Gee whiz app developers I can’t think of a worse mistake and this is unacceptable. Please fire yourself.

Update: now end of day Thursday. All items have been delivered. App still has wrong info. Worthless!

Newegg crashes every 30 seconds or so when I’m on low power mode and even off low power mode it does it quite consistently seems to struggle to even just go from page to page at time (where the crashing usually commences) I’ll go to my history then quickly to something else and it’ll crash go to my cart then back to the menu *crash* also would be nice if I could check my cart then go back to the same page I was just one currently just puts you back to the home screen having to dig through the deals again the reason it’s such a big problem is cause I’m up in Alaska and they never say before I put it in my cart wether or not It can be shipped here so I often go between menu’s

As much as I love this app, Newegg has been a terrible annoyance. I recently bought Breath of the Wild on switch as a Christmas present for my best friend and had it sent to her house. I’ve since then made three orders for a new pc I’m building and I used Newegg to place the orders. When doing so I made sure that only my address was selected for shipping. And even at the end before finally placing the order, it showed only my address.

Well, I was looking at my orders tonight and where are they shipping to? All the way to Florida. I live in NY. It was using my best friend’s address. Once things have been shipped or packaged, there’s no way to change the address.

This has now caused an extreme inconvenience to me as I was expecting these packages by Wednesday, the day before Thanksgiving. I work 70 + hour work weeks and having these few days off for thanksgiving to build my pc meant a lot to me. However, no I cannot do that. this app recalled my order. I have placed a new one, but I doubt I will be receiving the items in time. I am adding a star in here because they did honor the sales price, though they initially did not want to.

this app app devs, please fix this issue. That and sometimes Newegg will just freeze until I click my home button and then go back in and it freezes again and I have to repeat this process to get Newegg to work.

PLEASE FIX THIS.

This has happened to me more than once now, where I am ordering more than one item in the iOS app, and when I try to complete the order using ApplePay, it only applies ApplePay to the first item in the cart, and attempts to charge any remaining items to whichever credit card is on file with this app.

This seems to be a pretty significant bug in that it will try to charge you money from an account other than the one you requested. In my case, because the non-ApplePay card on file was expired, the charge was declined. None of the “update payment information” methods allow you to use ApplePay either, so the “fix” was to cancel the order with the declined charge and try ordering the item again as a single item shopping cart.

Will update rating when the bug is fixed.

I am a completely blind smart phone user and as such I use the Apple voiceover screen reader built into my iPhone 10 S. I was informed that the shopping experience with this app would be better through Newegg and so I download it. There is a problem however, as it seems Newegg is not optimized for accessibility and use ability with screen meters. I can shop, but that is about it. It looks like there are some issues with unlabeled controls and edit fields that I cannot interact with. Try to add an address can’t do it, try to add my credit card information can’t do it, try to check out and I can’t do it.

I like their deals but you need to get your s*ht together when it comes to customer service and shipping though another conpany that doesn’t have Fedex Ground on the name. here’s what happened so i order an office chair they sent me the tracking info for the other everything seems fine one week later Fedex changes the delivery date to “pending “ i said ok whatever maybe they’ll deliver it a day late no problem well one week later delivery still pending than i get an email from this app saing that they just found out the item wasn’t in stock so they’ll give me a full refund SERIOUSLY 2 weeks to find out if the item was in stock! And what the hell was I tracking than for those 2 weeks hahaha so they said wait about 3 days to see the refund on your account 4 days later i had to contact them and guess what i had to wait 20 minutes to talk to Emma thank you emma by the way.

Ok. So I’ve been a user of this app since-well, almost like forever. I’ve always loved their service and the special things it offers, like PowerSearch. Love that! But my main gripe is that their app is HOT GARBAGE. Especially recently, it’ll keep telling me it can’t find results for a search query even if it just worked a few seconds ago! WHAT THE HELL this app? And from there it only gets worse. It tells me to go back to the homes creen and then things start disappearing from there! Then I can’t even access my cart, my wish lists, anything! And then it force logs me out and I can’t even use Newegg anymore. I have to delete it, log back in, and get what little work I can in before Newegg does it again. And this isn’t even a rare occurrence: it happens EVERY TIME!!! So my message to this app: Get a REAL developer to make Newegg. You guys clearly can’t handle it, and I’d much prefer not having usinn this amazing service be such a hair-pulling frustration in an otherwise perfect service.

Love this app, love what they do. Always get what I need on time and at a fair price. They have great sales and have helped me save money many times. Really easy buying process, Especially with Apple Pay. This has lead to many late night impulse buys.

Only issue I have with Newegg is when going back and forth within menus the GUI jumps up about 1/8 of an inch every other time or so, leaving a black space at the bottom of the screen. This is tolerable until there’s a 1/2 inch gap and I can’t access the back button anymore because it’s been pushed off screen. This is solved by going to the home screen and reopening Newegg , but it gets annoying after awhile. Would like to see this fixed, as it’s been happening on two separate devices for months now. No problem on my iPad, only old iPhone 6 as well as my new iPhone 8.

this app is by far the best place to buy components I’ve ever used, so the bug is not worth knocking off a star.

*edit*
The previously mention bug seems to have been fixed (mostly.) but has been replaced by and even worse one. Upon trying to view any item for specific details, Newegg has a 90% crash rate, turning black and taking me to my home screen. I still love this app and their app, but this is starting to make it hard to use. I shouldn’t have to go to my browser if I want to check refresh rates on a monitor or the PCI-E lanes on a processor. Please get this fixed, I need more impulse buys!

Great selection of items, competitive pricing, and with the this app shuffle everyone has a fair chance at purchasing the hard to find items such as video cards. This shows that they honestly care about their customers and not just making a sale, because we all know the video cards are going to sell regardless in the midst of this chip shortage. Way to go for providing a fair and equal opportunity for all shoppers, and yes the shuffle drawings are for real, I just made my first purchase by winning the shuffle after a couple months of entering which is what prompted this review actually. Thanks this app!

Long time this app user. Love their service, inventory selection, functionality, and prices.

But Newegg is full of bugs. One in particular is bad enough to completely break it for me. Stuck in an endless loop of constant automatic page refreshing, where any item viewed gets interrupted by a page reload, without the user even able to stop this.

Now even worse, an endless cycle of “are you human” prompts that refuse to stop, even after closing the program down and waiting. Forced to uninstall app until they fix this (using iphone 7).

I love the this app App…They have all my order status updates and wish list details easy to access by swiping, and then the recently viewed items right at the top when you login to Newegg . It’s so much easier to browse and shop, especially since they have relevant products showing, along with videos and reviews linked to each page! As a mom, I barely have time, so I love that I can easily ask Siri about my shipping status and Apple Pay makes it so much easier to complete my purchase in one-click! Thank you for making this so user friendly for anyone and everyone! :)

I have bought Computer parts for several years and I continue to do so on an irregular basis. I have tried everyone’s Inside & Outside specials, however I don’t have any qualms with the purchased products from this app’s stores.
I continue to build as the Technology advances, so I am compelled to build a better “Mouse Trap”, if possible. this app makes it that much easier for me to get the “Right Stuff for a reasonable price and then, stands behind its Merchandise with an Ironclad guarantee.
I have found my home, in the information technology Rat-race, and here I will be forever, I hope!
Thanks 🙏 this app.
Leo ♌️

I was just getting into a computer building hobby when I came to Newegg.
The interface is easy to use and the filter options make looking for the parts that I am searching for very easy.
My only hang up if I had to have one comes from the computer building perspective. I would like to see a compatibility filter that narrows part selections to what items will work with other items. I.e. identifying a motherboard to filter compatible RAM.
I understand that this is a very complicated thing to create and manage with the ever changing computer component market but it would make looking for parts much quicker and less cumbersome.

So, I ordered all of my new parts or my first gaming PC from this app because, well don’t quote me on this but they had the best prices for the parts I was looking for. I ordered a new cpu ,gpu, power supply, case, ssd, hard drive, and motherboard on a Sunday night and my order was processed and accepted and shipped on the day after I placed my order! Today is Tuesday I just received and built my new computer and all the parts work perfect. The only problem that I have with Newegg is the shipping prices and choices for shipping now I get, that I got my package nearly over night from California to Ohio. Maybe having a selection of different shipping options would be great I mean it is not like I needed it right away but all is cool I am a happy happy customer.

i built a PC for the first time last year and my custom PC is still running so nicely. The most useful feature you guys have honestly is the step-by-step custom PC build. I researched everything before purchasing but it made it more easier to figure out what was best for my PC and for my budget. The shipping is great, nothing took too long to get here, and everything arrived perfect, thats why I came over here and bought a new $99 22” monitor so it can come in quick! Thanks!!!

So when looking around for the best price it is nice to see what the price is so you can get the best price right. Well now it’s all see price at check out. And you have to enter all your information. This is just wrong. Just show the price like every other site and company. It is frustrating and not worth it for when after you enter it all in and see it’s only $5 to $15 cheaper then the amount that is shown and and made to look like its discounted. Not worth the time any more. this app used to be my go to and I have probably spent $6000 through them in the years past. I’m am done!!! Wish there was a way to give no stars

For a few months now now mostly will error out and you have to reload many times for it to finally display. Searching memory, for example will sometimes never yield results while it will on their website with the same search query and options. This occurred on my iPhone X, now on my iPhone 11 Max Pro and my S8 work phone, so crossing the iOS/Android boundary.

Order status is off quite a bit, lumping things together as delivered even though they are separate shipments.

So while this app is mostly fine (remember to search for sold by this app, third parties seem to be getting worse), they app is hot garbage and after waiting

Story time!
I picked out a monitor, updated my shipping info ‘cause the last order I made was 3 years ago, and then placed my order with Apple pay.
Now, updating my shipping address did nothing, somehow the shipping just copied the billing address. My payment went through fine, my watch and phone dinged to let me know I successfully spent money, and then my email confirmation, and all my shipping info got addressed to my brother.
I’ve never ordered anything for my brother, why did they have his name so readily available to slap all over every piece of correspondence since the order?
When I got an email confirming that I updated my account with new shipping, that had my name on it, but everything changed the day I placed that order.
Then I tried texting customer support, hoooooo, that was awful. Basically I was told very plainly that there was nothing they could do unless I wanted to cancel the order, wait 3-5 days to process a refund and then try again?
Why brøther? Why? Why would I try again? This whole encounter made me lose just about every shred of confidence in this company.
Now I’m gonna go drive 36 miles to go pick up my monitor. Thanks this app!

Ordered an alarm system pretty expensive after waiting a whole week never getting any replies from the customer service text messaging service or from the seller repeated requests finally called and all the lady would constantly repeat was I understand how this can be frustrating, I understand how this can be frustrating, after a whole week my package is still according to the tracking information sitting at the origin destination meaning from where it’s being shipped from it’s still sitting hasn’t moved 1 inch and they refused to cancel the order saying that this seller has already excepted payment so there’s nothing they can do about it I am completely screwed at this point completely unacceptable in so many different ways days with no information coming back to me be the last time I ever order anything from this app I would have better service just ordering items off if wish

As much as I love this app, Newegg has been a terrible annoyance. I recently bought Breath of the Wild on switch as a Christmas present for my best friend and had it sent to her house. I’ve since then made three orders for a new pc I’m building and I used Newegg to place the orders. When doing so I made sure that only my address was selected for shipping. And even at the end before finally placing the order, it showed only my address.

Well, I was looking at my orders tonight and where are they shipping to? All the way to Florida. I live in NY. It was using my best friend’s address. Once things have been shipped or packaged, there’s no way to change the address.

This has now caused an extreme inconvenience to me as I was expecting these packages by Wednesday, the day before Thanksgiving. I work 70 + hour work weeks and having these few days off for thanksgiving to build my pc meant a lot to me. However, no I cannot do that. this app recalled my order. I have placed a new one, but I doubt I will be receiving the items in time. I am adding a star in here because they did honor the sales price, though they initially did not want to.

this app app devs, please fix this issue. That and sometimes Newegg will just freeze until I click my home button and then go back in and it freezes again and I have to repeat this process to get Newegg to work.

PLEASE FIX THIS.

The search feature works maybe 1/2 the time. I’ll put in a pretty well known product, say “msi gtx 1080 ti” and it will sit on the loading screen until I try again. It’s extremely picky what you put in the search bar. If I do manage to find what I need, and I select the product, it will stay on the loading screen indefinitely and eventually give an error message.
Even when everything works as intended, scrolling is filled with stuttering and lag. It’s not too big of a deal but it’s an eyesore.
Lots of room for improvement overall, mostly so with the search function.

I used to be able to order something and get a very easy to return product in case it didn’t work now I can’t return it in the shipping process and I have to pay 10 dollars to ship back a cable worth 5. And now the shipping is slower that eBay the laptop ram hdd’s and internat card I bought for that laptop will arrive in five. The battery and the cpu arrived in two days. I think I will be deleting Newegg and choosing eBay and pay pal over this they are much easier to use and I don’t have the hassle of missing out on a sleeper laptop.

Newegg is the best. It is allowing me quick access to be able to look at all types of different pc parts, and the best part is that this app is cheaper than other places I’ve looked. The only thing that I’d like to see on Newegg is a compatibility check when picking parts for the pc because I know I’m looking for parts from scratch and no prior knowledge. That’s really all, but not having that one thing will not deter me from building this pc from scratch.

It’s a great app, I found all the parts I wanted very quickly. My only problem was when I went to log in. I was prompted with something that said “Are You a Human?” With no further options or instructions. Just blank space underneath the top bar. Only after refreshing Newegg probably 10 times did it finally give me a security check. Other than that, it’s great and very user friendly.

I have shopped this app for years and I’ve never been disappointed with any of the Products I’ve purchased. Always impressed with the large selection of this app product options and pricing.... especially since this app randomly offers even large discounts. Anytime I’m shopping for a specific item I search this app first. From experience I won’t go wrong with this app!!!!