Contact Modanisa Support

by Shima Mima

I spent 3 days browsing the website looking for bunch of maternity clothes as my clothes don’t fit and finally bought 12 pieces and placed my order on October 17th 2019. I kept on checking for my order status, on October 21st it said that waiting for supply, then on the 25th of October it said dispatching and today on the 26th of October I checked and it said order canceled. Then I did the live chat with customer service with a person named Burhan. When I asked him why did my order get canceled he said “sorry mam’ one of your item had a defect and because we thought you might want to combine two items of clothes together we canceled your order” I was so upset as I was traveling in 3 days and needed my clothes. I don’t understand why they didn’t contact me and let me know I would have still wanted the 11 items that is in good condition. But somehow they made and assumption that the piece of cloth with the defect need to be matched with an another item therefore cancel the whole order. This Burhan person was extremely rude and kept on saying different things. He was not apologetic at all. I’m so so so disappointed as I’ve been a customer since 2016 and have recommended this website to many.

by IMMODEST MODANISA

I ordered from this company on May 11,2021. There was three boxes sent to my house and three charges were made to two separate accounts. I kept one box and returned the other two directly to the FedEx driver. Since May 11 to now November 4,2021 I have contacted Modanisa SEVEN times for a proper refund. They refunded the INCORRECT ORDER and charged me for TWO ORDERS. I advised them to reverse the refund and charge it correctly to my account and provide the proper refund for the boxes that were returned and to charge me for what I had. Out of THREE boxes I only kept ONE. I am still being charged for TWO. I provided PROOF of a return label. Their associates had the audacity to ask me if I had the boxes in my house! I have returned them, provided you PROOF OF RETURN! I am showing you my order numbers. NEVER EVER DOING ANY BUSINESS WITH THEM. They act like they care but they truly don’t. It is not the consumers issue if there is an error with your shipping partners. That is your responsibility as a company to handle it. It should be handled without any expense to the consumer. What a waste of my time trying to buy modest clothing with an IMMODEST company

by Bella Abdul-Azeez

Customer service is TRASH! The worst I’ve ever had to deal with! Ordered a package over two weeks ago and have yet to receive it. I emailed them 5 times! No response. I’ve chatted with 6 different people with in the company and still they have done nothing.
I have been ordering from them for years now and never had a problem but now that I see how bad customer service is I wish I Never spent a dime!
Please please please do not trust them. The people are rude and will send you in circles. Giving you no information at ALL! They keep telling me “we will contacts you soon” but I have yet to get a email. ❌❌This website is a SCAM!! ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌ If something happened to your order on their part they take no accountability and act as if it’s your fault. They don’t seem to like giving you your money back even though I never received the package. The the Ups status hasn’t changed!
This is very frustrating I spent almost $300 on them all for NOTHING!