Contact Jumia Online Shopping Support

by Faith Nassiwa

After ordering a bunch of items of which two were supposed to be delivered within 24hrs(express), I get a quote that goes beyond 24 hrs and I figured it was for the whole cart and not the particular items that were supposedly express delivery items. It’s been over 5 business days now and still no delivery notice and to make things worse two items from the order end up being cancelled as out of stock. Why wasn’t this indicated during checkout?
I called their customer care yesterday and got different messages, one says deliver will be made today other says today their deliver staff don’t work. Like seriously, this is so messy. I have never received any item on the exact day it’s expected.
This is why I never use mobile money to make payments on your store as you are still lacking at so many levels to be trusted to deliver.

by Dottyeah

It’s so sad that am being forced to pay before getting my deliveries, I have been patronizing this platform for a very long time without any issues until I noticed the pay on delivery was taken out of my options, I clicked to know why and was told I probably had a failed delivery at some point which I don’t remember having any except a delivery guy who said I should come and meet him somewhere different from the location I Input online which I refuse cos it’s far from my location, he sounded very rude and told me I’ll come and pick my package up myself when am ready, and if that was the case it’s so sad that jumia representatives never even called me to ask me questions before flagging my account... if this is the way you want to treat ur esteemed customers then I guess I wouldn’t be a part of that... thanks

by Nimiety?01

I have been buying things on line but each time I buy on Jumia , there is no rest of mind ! I only buy from Jumia because i didn’t see it else where ! Not once , not twice ,not even thrice I have bought items from Jumia but the products were delivered bad ! Poor quality and one time used item ! The last Tripod selfie I ordered from Jumia was delivered with the Tripod stand not working ! Immediately i Called to complain about this bad product ! It has been over 2 weeks now , no body from Jumia has come to pick this bad product nor I have gotten any refund ! I have called and written mails but it is the same story of they will send someone immediately ! You can not buy anything thing from Jumia and proudly say you had a good shopping experience ! I can not recommend Jumia !