Contact Jumia Online Shopping Support

by Chick Titus

Jumia why is it that I placed an order and was supposed to be delivered but was not delivered latter I got a mail from u saying attempt to deliver my good failed mean while I did not even receive a message or mail from you with the delivery drivers phone number as usual indicating the day the product will be delivered. Instead ur mailed says after 2 unsuccessful attempts to deliver my order will be canceled. Please Jumia come and deliver my product. The last time I ordered for something and u brought something else when I filled a return form u did not comeback for it. Please come and deliver my good.

by Lnvek Fmabg

Got message that my package is ready for collection on Friday, went to your office and nobody to even attend to us on Saturday, I’m here again since 8am today and nobody is there again to attend to me. No banner or sign post to identify the office, so you have to ask. Only one person in that office. I’m talking about your office in Federal Poly Ede, now the lady is here now as I am typing and says a package of Friday his yet to get to this office, she said they are yet to bring it to Ede from Osogbo. Jumia is terrible company. The lady there said I should even call customer care. U guys are terrible. I wish I can give minus -1 star

by Josephokojiedestiny

If you ever want to get frustrated in life then order anything from Jumia and expect what they propose as a scheme of non intelligent play. How can you order a door delivery and the person that’s supposed to deliver refuse to come to your location and even blocked your line. I called customer care and they scheduled another delivery. I just got the package now and there’s only one item in the package. Instead of two. I ordered charger and iPhone 13 porch. Now it’s just a charger. 🤦🏽‍♂️

Hey!!👋
I still haven’t received any response to come pick up my phone porch..