Contact SHEIN Support

by Alymarcm

So I saw this on Facebook like all ads that are posted there. I was a bit skeptical since I had also purchased cheap items on wish and on My Ali if that’s how it’s spelled. I think shopping on SHEIN is fairly easy you find a lot of beautiful items for a very low price. Although as k scrolled down to find the items I was looking for and purchasing them well the days passed and passed and passed until on SHEIN it marked that my package had arrived and i don’t know about you guys but when you buy something online it’s like you live a roller coaster of emotions. Because it’s the time to reveal if you actually spent you money on something you’ll like. Now you run a risk purchasing on line because you know you might not get something that’s actually nice but instead it will reflect the money you paid. It’s been a couple of days after I received the notice that my package had been delivered and well nothing so I sent a notice through their app notifying that I hadn’t received the item. Well it’s been a few more days and I still have gotten no notice on the package or to where it could be. I spent roughly 60 dls on items I was planning on using. Well I’m a bit disappointed on the customer service. I hope I can come back here and updated on what happened with my items or if i will even get my money back. Well people careful on what you buy and sometimes I guess if you run with my bad luck you won’t receive your package.

by Nina Denise D.

I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.)

However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth.

In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers.

by 🙄Dylan🙄

Most of the clothes are good quality. Shipping, and tax is ridiculous though. They give you coupons and points to take away from your overall total, but if It takes away “too much” they add back the shipping, even though you had high enough priced items to get free shipping. Shipping times are really long, normally its a few weeks. The delivering and updates is weird, as sometimes the information for when it updates the packages, put it on the wrong date and is pretty confusing. I like that you can earn points, and that the reviews help quite a bit. Although, when you review something you never really see your review again, and can’t change or edit it , it doesn’t show up. It’s weird that they give you a shipping fee, then add on a shipping guarantee; you’d think the shipping fee would already guarantee that you’d get your package. They offer shipping express, but it’s like buying another item because it’s 13 dollars, to get it there only a few days earlier than the standard shipping. For example, in my shipping right now, standard says it’d get here 15-17, express days, 12-13. And I mean some people would think that’s a pretty good deal, for me though, compared to other apps where you pay for shipping like that, you’d get your packages in a few days. Overall, it’s not a bad app. It’s legit.