Contact Nasty Gal Support

by Janeyyy1

I am trying to return items that do not fit me, but I cannot pay for the return label and keep getting an error message saying there is an issue with my card. However, nothing is wrong with my card. I have tried 3 other cards, and I keep getting the same error message. I have contacted customer service, and they’re telling me I’ll have to pay for the return on my own, which means I’ll be paying more than the clothes are even worth. They are super unhelpful, and their return policies are deceitful and misleading. I told them I would gladly give them my card details so they can process the return on their end, and they said they are unable to. There is clearly something wrong with their website, but yet they have zero interest in helping me out. Poor customer service and terrible cheap clothing. Take your business elsewhere. Everything is always 50-80% for a reason! Cheap and a scam.

by Frangdhrh

The clothes look nice on their models! But they actually sell you slightly different and cheaper clothes than the ones you see. I ordered a skirt either a size 0 or xs because it looked super cute in the picture, then when I got it is was realistically a size 6 and had a different number of buttons than the skirt in the picture. I could have used it as a parachute for my small legs! THIS CLOTHING SITE IS A SCAM. I spent close to $400 worth of clothes!!! I wanted to return all of them because they were either super big or super small. One of the shirts i could not even pull past my chest area, the seams started to tear. That shirt was a size small and I’m typically a petite person. I was willing to settle and keep about 5 items. Then I realized that their refund policy stated that you must return 30 days since the items shipped (not arrived) well my time was already up because the shipping had taken so long.

by CommonRoze

After ordering from Nasty girl several times, there’s always been an issue w/ the order..the first order had three cheaply I’ll made garments..the second or some garments were again cheaply made didn’t wanna bother w/ returns so I used as cleaning clothes...I ordered for Christmas well in advance didn’t get package til a wk after Christmas and all they can say not our fault..half the garments in this package were gifts I’d planned to take to SC, but nope I didn’t get to give some family gifts w/ explanation, so I finally get the package yesterday and almost half the order is wrong size!!. And some looks cheaply made w/ cheap material!! CUSTOMER SERVICE..NOT SO MUCH..forget abt talking to a live rep....I think it’s time to take my money and business else where..I ADVISE YOU TO SAVE YOUR MONEY TIME AND TONS OF FUSTRATION!!!..not the way I do business!!! GOOD RIDDANCE NASTINESS!!!!