Contact Nasty Gal Support

by Visuals Of Bee

After having my package mailed to my billing address, not my shipping address, this app failed to inform me my package arrived early… normally a good thing, but since the window for reporting missing items is so short and they based it on the delivery date which was early, by the time I was able to track down my package and get it, this window had passed. Nasty gal refused to resend the missing item that was less than $20. To them, it’s nothing. Especially on an order almost $300. I’ve always been a loyal customer to nasty gal even with the poor quality clothing that comes damaged, in terrible packaging, and improperly sized… very unfortunate they will be losing my business and my clients that I recommend as well.

by Goddamnithanna

Edit: They are now saying I have disputes open with PayPal and can not refund me. I have opened no disputes at all. This store is a scam, don’t waste your time and money!

To start, the clothes are awful quality for the price. Everything looks and feels cheep. They also don’t fit true to size in any way. Every pair of shoes I tried where far too big, and I’d course I wear the smallest size the have. Nothing fits if you have even the remotest hint of boobs.

But what makes me the most mad is that they’re stealing money. I placed four different orders, I returned everything due to reasons above, and they’re refusing to refund the shipping cost, nearly 40 bucks. Never mind that the process of shipping took so long and that the returning took even longer, most every retailer out there does free shipping over like, 50 bucks, if not 100. Even then, never in my life have I not been refunded in full when returning WHOLE orders. Customer satisfaction who? NastyGal doesn’t know.

This is why their clothes are always at such a discount, because they're garbage and they know it.

by LaneRSmith

I had such high expectations that I really thought I was going to be leaving a positive review about the clothes after I got them. I can’t even buy the clothes due to a error in the system, according to one of their live chat representatives.
The website glitched the first time I tried to place my order, and told me my card was declined. After 3 more cards and checking my account balances, I determined it definitely was not a problem on my end.
The worst part about it, is that currently there’s and 80% sale going for the next 5 hours. The live chat representative told me my best bet was to wait 24 hours and try again.
Bad service, and bad quality.