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It was some bull from the time I submitted the order. First off, the tracking number was provided and had the package getting there the next day, which is impossible coming from another country. So here’s when it gets crazy, so due to the Covid 19 I had the mindset that it wouldn’t arrive on time. So after 2 weeks of my package sitting at its first US location (Memphis, TN) I decided to contact the shipper (FedEx) and Booboo. So upon speaking with FedEx they followed up the tracking and configured that the reason that the package stopped was because it arrived in Memphis EMPTY! So they have to start an investigation in order to change the status of the package which is understandable so they won’t be held accountable. (The customer service rep relayed to me that they have a lot of issue from this company!) Ok so I reached back out to Boohoo via Whatzapp convo I was told by Booboo customer service to get the shipper to update the tracking status in order to process a refund. So now I’m in the middle of a whole investigation just to change the status in order to get back to BooBOO. I just feel like I’m not gonna get my bread back, so I’ve already accepted the loss. Nothing about this gives me customer first vibes! So unless you got it to throw way. Spend your hard on dollars with more efficient companies ppl! Because this is some unnecessary BS! *** I wish I could’ve rated this app with 0 Stars!!!!

This weekend I will be the first in my family to graduate from college. It’s a huge milestone for us. Due to the current situation I started looking for e-commerce stores and came across boohoo. Although they had bad reviews I decided to give the company a chance. My first two orders came in great and proceeded to order the dress I would be wearing this weekend. However, after making the order and tracking the information I noticed that it was sent to the home where I lived 3 years ago and have since moved twice. I don’t know how that happened as I don’t even use that address for my debit card and hadn’t changed the address at the time of check out. I contacted customer service telling them about the issue at hand they were very unhelpful. The address is all the way in Berkeley and I live in Pomona. They decided to not give any solutions and rather told me to “collect the dress from the address”. I said I really think it was a glitch in the app as I haven’t used the address in years and got a new phone that doesn’t have the address automatically saved. It’s a huge disappointment they provided no tangible solutions given the special occasion even if it would have required an additional cost. I recommend people to look at other online stores.

I bought clothes from this company because I saw the everything half off promo sale. The clothes arrived with no problems but I returned several items ($130+) because the clothes didn’t fit me well. They sent me an email stating they received it & my refund was on its way. Well, 2 months later & several emails between myself & their customer service rep(s) & STILL NO REFUND from them. They don’t have a contact number so everything is via email & it takes days to get a response from them. I’ve contacted my bank & they requested a tracking number from Boohoo for the refund that was supposedly deposited back to me. I’ve been requesting them via email for the tracking number and no one seems to know what the tracking number is, nor will the give it to me. The last email I received from a “Diane” stated that the refund was supposedly deposited already & she can’t help me any further, not to mention she still won’t give me the tracking number so I can give to my bank to confirm/find the deposit was ever made. I don’t suggest buying clothes from this company. The customer service is beyond terrible. I’ve never been so frustrated, angry, and disappointed!!! They won’t return my emails & i still haven’t received a refund. STAY AWAY from this clothing company!!! They’re a SCAM!!!!!😡😡😡😡😡😡