Air Canada + Aeroplan app not working? crashes or has problems?

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23 User reports:
App has problems
 User reports 23

⚠️ Most reported problems ⚠️
Something else
43.9%

Crashes
19.5%

Not working
17.1%

Login
9.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Air Canada + Aeroplan Problems 🔥

- Family sharing feature sends deleted notifications to the calendar inbox

- Basic information requires several taps to access and comes piece-wise

- App redirects to Air Canada's website for certain features and requests

- Bugs such as flight schedule not updating and persistent pop-up on Aeroplan tab

📋 18 Reported Issues:

R
Ramona Cicciarelli 2024-02-08

Trying to create an account on air Canada app and it won’t accept my address 300 s banana river blvd unit 105 cocoa beach florida

S
Stacey 2023-05-16

Aeroplan visa is not updating on the App

E
Eric 2022-09-21

Can't connect to aeroplan on android

L
Lina 2022-08-24

My Aeroplan points haven’t been updated on my app. It’s my TD Aeroplan visa. I’m looking for my points from my visa transactions for the months of July and August 2022.

⚠️ Troubleshoot | Report Issue ⚠️
D
Don Heppner 2022-08-03

Can not sign in to the app - going around in circles. I can sign in on my desk top. Can not talk to anyone or email anyone - what great service!

R
Richard Farrell 2022-07-21

App keeps crashing when I put in my billing address. What a piece of junk.

J
Ji Won Shin 2022-07-06

Keep stopping

C
Christophe Catherine 2022-07-06

App says I need to update but says it is not applicable on my device samsung s21 and it say i have to update till the 7 july

S
Stephanie Campbell 2022-07-06

I tried opening the air canada app today and got an error message saying the app is no longer compatible with my device and must be uninstalled. The app is nowhere to be found in the google play or samsung galaxy app store. Where did it go?

⚠️ Troubleshoot | Report Issue ⚠️
R
Rovshan 2022-07-06

The app is not compatible with my device anymore when I want to download the update

C
Catherine Gunn 2022-07-06

App says I need to update but says it is not applicable on my device, the device I have the update on, with flights booked there. Also is showing the incorrect class of travel which will be a concern when I go to check in. Also now I won't be able to check in with the app anyway. I also get notifications that my flight has changed and to review and confirm, and there is no way to do that. Causing a lot of stress with this expensive overseas booking.

C
Cathy 2022-06-30

My mother and I have tried half a dozen times to get thru to the phone lines. Cannot get an agent. Also, lousy availability of flights to get to Africa.Ethiopian Airlines ..really..isn't there a civil war going on ? And thru Cairo..You need better Star Alliance partners !!

L
Lynne Pattersonwolak 2022-06-28

Joined aeroplane one day ago, installed app on android phone but will not open, round and round and round, whereas opens on my iPad.

S
Srdjan Brasic 2022-06-08

Can not open the log in page

⚠️ Troubleshoot | Report Issue ⚠️
V
Vincent Karpacz 2022-06-02

my points are not showing up on the app. I have been 3 times to the LCBO (have receipts) - where are they? Can you help in fixing the issue?

R
Robin Seed 2022-05-29

App not working. Can’t check in!?

L
Lindsay Newitt 2022-05-19

In the past booked flights will not appear, cannot check in. Today was unable to load my flight

C
CE Thomas 2022-04-04

Despite hard reboot and uninstalling the Air Canada app says "stopped working" repeatedly the moment it is installed on my Android 7.1.1 phone

Showing 1-18 of 18 reported issues:

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Common Air Canada + Aeroplan Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Air Canada + Aeroplan iPhone Issues and Solutions

  2. Air Canada + Aeroplan Android App Issues and Solutions


  Contact Support

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Contact e-Mail: privacy_vieprivee@aircanada.ca


Verified email ✔✔

E-Mail: android@aircanada.ca

Website: 🌍 Visit Air Canada + Aeroplan Website

Privacy Policy: http://www.aircanada.com/en/about/legal/privacy/policy.html

Developer: Air Canada




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