brightwheel app not working? crashes or has problems?

brightwheel Status

Last Updated on 2025-02-05 by DSSV, Inc.

I have a problem with brightwheel

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Something else

50.0%

Crashes

25.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of brightwheel Problems 🔥

- Notifications don't have a badge to indicate that a new message, email, push notification, or voicemail is waiting.

- Payment method set up was not easy and kept charging my back up for three consecutive weeks.

- Developers have not addressed the badge issue.

📋 2 Reported Issues:

Jennifer Bowman 2024-04-19

Brightwheel will not post anything!

Fran Signore 2023-05-18

I am an administrator and classroom teacher at grandmas cozy cottage daycare. Some how I was logged out. I changed my password to login. I can’t see or post in any of our classrooms. My Home Screen says my child.

Showing 1-2 of 2 reported issues:

Have a Problem with brightwheel: Child Care App? Report Issue

Common brightwheel Problems & Solutions. Troubleshooting Guide

Table of Contents:

brightwheel iPhone Issues and Solutions

brightwheel iOS app crashes, not working, errors
brightwheel iOS app network issues
brightwheel on iOS has black/white screen

brightwheel Android App Issues and Solutions

brightwheel has errors/crashing/not working
brightwheel server network connectivity issues
brightwheel has black screen

⚠️ Troubleshoot | Fix Now in One Click

brightwheel iPhone Issues and Solutions

How to fix brightwheel app crashes or not working on Iphone (iOS):

Close and restart the brightwheel app on iPhone
Update brightwheel app to the Latest Version for iOS
Uninstall and reinstall brightwheel iPhone app
Update your iPhone to the latest iOS version

Fix brightwheel on iPhone unable to connect to server/internet connection issues::

To resolve brightwheel network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

brightwheel Android App Issues and Solutions

Fix brightwheel not working on Android, crashes, errors or is unresponsive:

Force Stop the brightwheel App
1. On android, goto Settings » brightwheel » click [Force Stop]

Update brightwheel to the latest version on PlayStore

Clear brightwheel App Cache and Data:
1. On android, goto Settings » Apps » brightwheel » Storage » click [Clear Data] option. This clears both data and cache.
2. restart brightwheel.

Fix brightwheel unable to contact server/ brightwheel internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click brightwheel » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto brightwheel » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch brightwheel