RSA Authenticator (SecurID) Status
Published by RSA Security on 2023-11-14 With SecurID Authenticator, you can authenticate with your existing SecurID
Software OTP Credentials or use additional cloud-based methods from a single
app:
• SecurID software OTP Credential and Authenticate OTP generate
one-time passwords that provide more reliable security than reusable passwords.
• Approve (push notifications) prompts you to authenticate by tapping a
button on your registered device.
Are you having issues? Select the issue you are having below and provide feedback to RSA Authenticator (SecurID).
problems reported in the last 24 hours
Reported Issues: 3 Comments
By Catherine P. Hobbs 2 months ago
My securID is open. Numbers appears to be always open and and numbers go down on the screen. I cannot open a progamme as th enumbers keep changing.
By Tom Kovach 1 year ago
The app apears to be zoomed in so I can't see everything on the screen. I have checked all setting on my phone and other apps have no issues. I have reload the app and restared my phone. When I get the creditation it asks for a password and then accepts no input.
By Deborah I Madl 1 year ago
I got a new iphone and after 5 calls with JP Morgan team I am still not able to get it working on my new iphone 13. I have deleted from prior phone and now have no access to logging onto the bank. JP Morgan has sent me the PDF with the scan code. The scan will not work so I have hand typed it several times. I have gotten the text with the token activation code. When putting that in error message The server cannot be reached at this time. If probelem persists contact your IT Help Desk. Who help desk would this be JP Morgan or SecurID
Common dislikes about RSA Authenticator (SecurID) app
Cons
- The app erroneously reports that any Apple Silicon-based Mac is "jailbroken" and refuses to run.
- The macOS-native version of RSA's SecurID token app crashes on launch with an error about a missing and/or unsigned library that won't load.
- The app no longer works on Apple Silicon Macs.
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Common RSA Authenticator (SecurID) Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot RSA Authenticator (SecurID) app on iOS and Android devices. Solve all RSA Authenticator (SecurID) app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at RSA Security, developers of RSA Authenticator (SecurID).
41.51% Contact Match
Developer: RSA Security
E-Mail: [email protected]
Website: Visit RSA Authenticator (SecurID) Website
62.75% Contact Match
Developer: RSA Security
E-Mail: [email protected]
Website: Visit RSA Security Website
• SecurID software OTP Credential and Authenticate OTP generate one-time passwords that provide more reliable security than reusable passwords. • Approve (push notifications) prompts you to authenticate by tapping a button on your registered device. • Biometrics methods allow you to authenticate with the biometrics available on your device. • Install new SecurID Authenticator and it replaces SecurID 3. x / 4. 0 app, with seamless data migration. • RSA Authenticate App 3. 9. x continues to be supported, and data migration to SecurID Authenticator is currently not available. • For security reason, the Authenticator app does not function on devices that are rooted or jailbroken. • Install new SecurID Authenticator and the migration of token records from the RSA Software token 4. 2. x is currently not supported. • Please contact your help desk Administrator to provision the software token for you to import in the SecurID Authenticator. The Authenticator app is an update to the existing SecurID 4. 0 app and a replacement for SecurID Authenticate 3. 9. x app. The SecurID Authenticate app will continue to be supported. Note: Your company must be a SecurID customer to use RSAAuthenticatorSecurID. Please contact your Help Desk Administrator if you did not receive the information required to register your device. Please refer to the “What’s New” section on macOS and iOS App Store for further details.
