Guidebook Status

Last Updated on 2025-02-11 by Guidebook Inc

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User reports:
No current problems

- App constantly scrolls back to the top of the schedule, causing annoyance

- Features may be missing for school-dependent guides

- No hyper-local support for campus location and guidance

- Need additional maps

- Need parent version for college tours

- Need list of potential auxiliary events with potential for colleges to give passes within app

- Food places should have ability to coordinate with colleges to offer reservations and deals within app

Amy 2024-09-01

Crashes after update. Can no longer open schedule.

Showing 1-1 of 1 reported issues:

Common Guidebook Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Guidebook network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Guidebook App
1. On android, goto Settings » Guidebook » click [Force Stop]

Clear Guidebook App Cache and Data:
1. On android, goto Settings » Apps » Guidebook » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Guidebook.

On android, goto Settings » Apps or Manage Apps tab.
Click Guidebook » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Guidebook » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Guidebook