RSA Authenticator (SecurID) Reviews

Edit: Changed from 1 star to 5. The devs took a look at the shape of their human hands and realized they had created a UI for extraterrestrials. With the last update, RSAAuthenticatorSecurID is once again intended for humans!

My previous review:
This is a perfect example of software design without user experience testing. We used to be able to enter a passcode and hit enter, all with a single hand. Now after entering the passcode, you have to find the tiniest little ‘submit’ button at the other end of the screen. Very difficult one-handed experience. Hey RSA—this is an easy fix. Give us back a return key on the keypad.

This was a very baffling app redesign – it made it less obvious how to submit your PIN (why doesn’t “Submit” look like an obvious button?), and updated the UI without supporting Dark Mode (which isn’t just a stylistic choice – it’s an accessibility issue). And the redesign seems to be optimized for the small percentage of users who manage multiple tokens, at the expense of the vast majority of us who only have one token to manage. As with most Enterprise software, it delivers bare utility and doesn’t care much about usability, which is a shame – with not too much more effort, this could be a pleasant app to work with.

So RSAAuthenticatorSecurID works and it works well. It does what I need it to which is get me a token when needed. However I have a request. Would the RSA Team be able to research adding Apple Watch capability? I would love to be able just look at my watch for a new token instead of having to dig my phone out of my pocket when needed. If not no big deal, it just would be a nice feature.

RSAAuthenticatorSecurID is awesome for corporate security needs, but with biometric security dating back over 7 years with the iPhone, pretty much every other MFA based application utilizes Apples pretty simple biometric integration, for an added layer of security to SecureID, something that should be much appreciated, and would make this a pretty much perfect corporate security app.

Love the fact the I can now use a single app for SecurID and SecurID Access push users but the push/approve is only showing as a red dot on RSAAuthenticatorSecurID versus as a banner/ or in Notification Center and Apple Watch support doesn’t seem to be there. Kinda feels like one step forward two steps back.

RSAAuthenticatorSecurID does what it’s supposed to do very nicely: display 6 numbers.

I don’t get why it needs updates or new terms and agreements so often though. It’s the most basic app I have and it by far has the most updates.

This is BY FAR one of the easiest apps to use even if it provides a "simple" function. My only ask is that we have the option to enable "dark mode" please 🥺

RSAAuthenticatorSecurID now just immediately reports that any Apple Silicon-based Mac is "jailbroken" and refuses to run. This would be manageable if the macOS-native version of RSA's SecurID token app worked on macOS, but it doesn't -- it runs for about an hour or two, and then starts crashing on launch with an error about a missing and/or unsigned library that won't load.

All in all, this is disastrous; avoid at all costs.

RSAAuthenticatorSecurID no longer works on Apple Silicon Macs; previously it (erroneously) reported that the device was "jailbroken" but it still worked, and now RSA has made it so that, after reporting the (false) jailbroken status, RSAAuthenticatorSecurID quits. Given how terrible the native macOS app is (and the fact that it crashes on launch 50 % of the time), this basically means RSA tokens are unusable on Macs at this point.

Thanks for making the submit button bigger, especially.

I was using Desktop version of RSAAuthenticatorSecurID on Mac M1 and even I had message that my machine is not compliant, I was able to use it. Desktop app is extremely convenient. But after recent update it stopped working. If I knew an update will break RSAAuthenticatorSecurID , I would never do that. Please FIX THAT

RSAAuthenticatorSecurID does its job providing the RSA token and I’ve never had an issue with that but just about every other app developer has included a dark mode UI… RSAAuthenticatorSecurID, not so much. Disappointing.

Never had an issue with it

Downloaded the application for the Apple M1 Pro Max Macbook. When launching the application I recieve an error stating that the device is "noncompliant" with the following description:

RSAAuthenticatorSecurID cannot run on a device that is jailbroken. Restore your device or contact your IT Help Desk.

RSAAuthenticatorSecurID is listed as supporting my device.

As everyone else pointed out here, it used to work on the M1 chip, complaining it was jailbroken, but wortked. This last release prevents it from working, as it just prompts to mail logs, and nothing else.

This should be able to run on the Apple M1 Macbook and it used to. They have removed the ability to do so.

After the latest update, RSAAuthenticatorSecurID thinks my Mac is a jailbroken device and, as a result, RSAAuthenticatorSecurID will not run

I have used your Soft Token on my laptop for over a year and love it. I was disappointed when I come to find out I can not Copy n Paste on the iPhone. This is the use case. The company I work for uses your product to authenticate and gain access to internal resources. We have an application on the iPhone (Citrix Receiver for the iPhone) that now allows me to remote in using 2-factor authentication. All seems well except the following;
1. No Copy n Paste
2. I have to enter the PIN (this needs explaining)
The full version of the soft token for PC's allows me to enter my PIN and when the token is generated I can copy-n-paste both in one step. The iPhone version does not have these features assuming you would not use the iPhone for anything else. I hope I have presented a use case that will inspire your developers to add this feature that you find in the full product. I eagerly await the future enhancement for a better end user experience.

Update2: With Copy&Paste now functional and the upgrade going smooth I bumped it to 5 stars. Update1: 7 days after installing an error popped saying Token was invalid please contact admin. I had to re-install the token, and things are working again. Initial Review: I've been waiting on this to be released for almost a year, I'm glad it's here and with a simply interface. Three stars just for showing up, plus two for easy interface. But minus one for no copy API functionality and minus 1 more for not being able import/handle a standard 128-bit sdtid file via email or http. Looking forward to copy!!

A few minor hiccups here and there all that were easily fixed. Imported all of the tokens I use, codes are accurate. What can I say, it’s better than carrying around a keychain of hard tokens. I agree with everyone else calling for a watch complication. That will be a nice feature.
My other personal suggestion is to please, please move the ‘my tokens’ button(icon) from the bottom left corner of the footer bar to the top left so it isn’t covered up by the keyboard when you are typing in a pin. Put the footer below the keyboard or even better move the button out of the footer and into the header would be cleaner and more consistent app design. (In my opinion)

Worked fine for years, now it’s barely usable. Please fix this application, it requires you to restart the iOS device in order for it to work once...then crashes every time you open it afterwards. Closing RSAAuthenticatorSecurID doesn’t fix it either. This has been going on since the last couple of updates - please resolve.

Update-fixed in 2.4.5

One of a kind. RSAAuthenticatorSecurID allows me to access my work's intranet from any crevice on the face of this planet. I've spent a lot of my life seeking enlightenment and to be honest, the generated numbers I've seen have not only allowed me to check my work email from home - they have evoked a feeling that perhaps we're truly not alone in this universe.

RSAAuthenticatorSecurID works great and it’s really nice to not have to try to remember to grab the hard token when working off site. Plus just enter a number instead of PiN and number combined that I would frequently mess up, especially when resetting the PIN is required!

The software token works fine and is much nicer than a hard token. Setup is a bit of a pain, but I only have to do that once a year when my token expires (or when I get a new phone) so no big deal. The lack of Touch ID support is annoying. I don't have an Apple Watch, so that doesn't directly affect me, but the lack of Apple Watch support is also odd.

The RSA app appears to not function properly on ios13. RSAAuthenticatorSecurID is installed but will not process the connection file.

When clicking on the file, Token is not available and the list of “open with” apps is not configurable.

However, I was able to airdrop the file between devices and have Token presented as “open with” options when accepting the file but Token does nothing on the new device and fails again to process the connection file.

It appears that on any device running iOS 13.0 that happens to also have Pulse Secure VPN app installed that the option to “Copy to Token” is held by the option to “Copy to Pulse Secure”. Once we delete the Pulse Secure app then the Copy to Token option is back and we can import the token. So we have a workaround but should not have to do this. Help!!!!

Not RSAs fault just wish had USB charger ports at work. So lame for a Fortune 100 company. Can’t use USB ports on docking station nor our PCs. Are locked out. Means waste 2.5hrs a week company time at home charging my iPhone since required to use personal devices for RSA app.

This is truly the greatest app ever made. I use it everyday and am made better by its existence.

Without RSAAuthenticatorSecurID I literally couldn't do my job. I hope those using RSAAuthenticatorSecurID find the peace I have when obtaining my number.

RSAAuthenticatorSecurID crashes after a relaunch. The first time you use RSAAuthenticatorSecurID meaning it’s not running the background it works fine. When you minimize RSAAuthenticatorSecurID and try to use it again it crashes and you have to relaunch. Functionality works fine.

The good news is that it works

The setup process is so clunky you know it was designed by an enterprise software vendor.

RSAAuthenticatorSecurID UI makes no effort to be user friendly: it uncontrollably auto-locks after a short time and doesn't support things like TouchID.

RSAAuthenticatorSecurID does what it needs to and is helpful since I always have my phone on me versus my physical token. What would make this easier is an Apple Watch app or lock screen access for quicker access.

This tool works as expected but it’s annoying that I always have to have my phone to be able to login to systems. Would be very nice to have RSAAuthenticatorSecurID on my watch as well.

I would give RSAAuthenticatorSecurID 5 stars if they would just support the Apple Watch. RSAAuthenticatorSecurID has the perfect use case to be on the Watch. I'm surprised it still doesn't support the Watch after 3 years.

Works fine but Apple Watch support would be extremely useful. I walk around the office all day and have to run back to my desk every time I leave my phone. Watch support would be awesome.