The New York Times app not working? crashes or has problems?

The New York Times Status


I have a problem with The New York Times

Are you having issues? Select the issue you are having below and provide feedback to The New York Times.



⚠️ Most reported problems ⚠️
Something else
50.0%

Crashes
23.9%

Not working
19.6%

Screen
3.3%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
D
Dennis Geasan:

NYT app, most recent version, often crashes when opening a news article.

B
Barbara Corns:

App won’t download

M
Mary Bolt:

Words don't fully display on connections

C
Catherine:

Cannot read NYT in landscape mode

📋 46 Reported Issues:

B
Bryan Ewing 2025-03-01

App opens for 1 second then immediately closes

P
Pamela 2024-02-27

Freezes (will not allow navigation among articles or sections) every evening. No other app does this. Essentially I can’t read the news in the evening. Very frustrating!

E
Eric Stern 2024-02-16

The app Freezes and I cannot read an article.

Z
Zia Shey 2024-02-01

The past few weeks when going on The NY Times App, it does not let me scroll. Articles freeze

E
Elizabeth 2024-01-27

Unable to scroll down from first article that appears. Unable to open first article. This has been going on for 36 hours now.

S
Susan Bossi 2023-12-31

When I try to open an article on the NYT app on my iPad, I cannot scroll to read the article. This has been happening for months now. Have tried turning my iPad on/off but it always happens.

E
Elizabeth Whiteford 2023-12-26

App opens on iPad to “front page” and is frozen from there.

V
Valerie Dahlberg 2023-12-24

Open the app on my iPad and it is frozen. This has happened intermittently for past 3 months or so.

L
Lori Creed 2023-12-24

Open the app on my iPad and it is frozen. This has happened intermittently for past 3 months or so.

R
Rima Sala 2023-12-18

My emails from the NYT, and the app crash. I can only see the headlines. This happens on my Samsung Galaxy s22.

J
Joseph Rutte 2023-12-18

I can open the NYT app and it loads the current days pages but choosing any article or game and nothing happens. The app stays on the first page completely frozen. Rebooting does nothing. Can you assist?

E
Emil Siranovic 2023-12-12

NYT opens and then closes about 15 to 30 seconds later. This repeats over and over again and commenced 3 days ago. This only happens on one iPhone 13

B
Beatrice M Oakley 2023-11-12

The screen freezes when I open the app!!!!!!

R
Robert Jackyra 2023-11-12

My times app on my ipad freezes when turned on.

D
Diane C May 2023-10-20

For a few weeks now the app partially loads or loads and freezes. At first it was random but now very frequently. I did the things suggested by the troubleshooting page and still not working.

K
Karyn Schultz 2023-09-30

On both my iPhone and iPad, the NYTimes mobile app is not downloading the stories. I see the articles,photos and links but when I click on them, I get a blank screen. Deleting the app and re-installing it has helped a little, but a LOT of stories aren’t loading. I am thinking this is not just me…..

R
Robert Benson 2023-09-26

App opens one article then stops working on my iPad. I have deleted and reloaded app and hard closed and restarted the iPad. Still doesn’t work.

A
Abbey Asher 2023-09-07

My NY Times app on my phone freezes a lot of the time. The front page shows up and then I can't do anything else. I can't look at the sections or read any of the articles, etc.

S
Steve Mendelsohn 2023-09-04

Along with may other users, apparently, the NYT app opens on my iPhone and freezes on the first article, usually with a blank photo space. Is there any acknowledgement that this is a widespread problem and any effort to remediate it?

C
Cynthia Young 2023-09-01

Constant crashing which has been going on for months. Occasionally all is fine but problem resurfaces. I have reinstalled app, changed the password - completed other suggested fixes.

D
D Crozier 2023-08-28

The app opens fine. But then it crashes and closes about a minute into reading any story. This has been occurring for approximately two weeks.

J
John 2023-08-24

Screen freezes after opening app

A
Amanda 2023-08-19

Screen freezes

E
Elizabeth Mayersohn 2023-07-27

Won’t scroll down. Been having this problem for over a week! Tried fixes…

V
Valerie Dipinto 2023-06-01

Nytimes app freezes as soon as I open it

L
Lynne 2023-04-29

NYT app crashes on my iPhone. Have reloaded - same problem.

J
Jane Crossley 2023-04-18

For over a week now (today is 18 April 2023), the NYT app on my iOs ipad keeps crashing when I try to read an article. I have cleared the NYT cache, but it is still happening. Please advise, thanks.

K
Kathy Sitte 2023-04-16

App won’t open on my iPad. I’ve tried to remove the app but I can’t remove it. It’s gray on my screen. I’ve gone to the App Store and it says UPDATE on the NYT app but when I try to update nothing happens.

B
Beth Galdieri 2023-02-04

App freezes upon opening (screen freezes on first page displayed). This is the only app that freezes on my iPhone X, IOS 16.2, and it’s happened with every IOS version I’ve had recently. I’ve been paying and paying and have been unable to use the app for months. When I called NYT tech support, I was advised that this had not been reported by others, but it’s clear that it has been reported, numerous to many times, right here. Please fix this!

M
M H Douglas-Hamilton 2023-01-27

NYT opens and then freezes on first article shown. Cannot scroll down to next article or open the one which has frozen.

R
Robert Secter 2022-12-20

NYT app on iPhone 12 crashes repeatedly as does the same app on my iPad mini. This has been going on for a month I have deleted and reinstalled the app on both devices but nothing works

D
Dean Schermerhorn 2022-12-02

My NY Times app on iPhone 13 uses almost 7 GB of storage. My Washington Post uses only 400 MB. How can I reduce the storage space used and still retain all the access to the Times?

L
Lee 2022-11-13

iPad, latest version of The NY Times app, OS 15.7.1, app crashes fairly quickly after opening. Happens every time. Does not happen on iPhone, same version #s.

K
K T 2022-10-23

When trying to save a recipe from food section your app asks me to login. Am already logged in. Type password & app won't accept it. Then app hangs.

S
Stephan Bauman 2022-10-20

Same, IPad app constantly freezing.

M
Maureen Endres 2022-10-20

The NYT app won’t even open! Everything has been updated, what is a fix/resolution?!?

G
Gail Osterman 2022-09-18

The NYTimes opens on my iPad Mini but with a frozen screen. I have tried several attempts to fix the problem but with no success. Please advise!

B
Bill 2022-09-17

I’ve removed and reinstalled app several times in an attempt to get it to work. It continues to crash or communicate that it can’t find the server. You would think that because The NY Times would prioritize this app working correctly since their revenue is largely driven by digital subscriptions. It’s very dissatisfying and disappointing that they drag their feet and are so lazy regarding this issue. Someone needs to fire and hire new blood.

C
Christopher Clarke 2022-09-13

Does not open! The app starts but then hangs without displaying the front page and then it closes. This has happened on and off recently. Very annoying.

D
Dan Kuhn 2022-09-10

Can’t open NYT app on iPhone. Starts to open then crashes. Been happening for last week or so.

L
Larry Braverman 2022-09-02

The app opens fine. But then crashes and closes about a minute into my reading a story.

S
Stacy Dutton 2022-08-30

NY Times app opens on my iPhone but then freezes. This has been happening on and off for the past couple of months. Same phone.

J
Jeanette Koenig 2022-08-28

The app opens and then freezes… Hope this problem gets fixed. I miss my NYT!

M
Millie 2022-08-27

App loaded. Immediately freezing. Updated entire system, and the app. Shut down, restarted phone. Still the ONLY frozen app.

I
Iftikhar Hanif 2022-08-23

App loading but then freezing

M
Melissa Pierce 2022-05-21

NY Times app keeps freezing on my iPad. I can’t scroll or open any articles. I have tried closing the app and restarting my iPad. Still doesn’t work.

Showing 1-46 of 46 reported issues:

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E-Mail: android@nytimes.com

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Developer: The New York Times Company




‼️ Outages Happening Right Now

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