Adobe Scan Status

Last Updated on 2026-04-20 by Adobe Inc.

I have a problem with Adobe Scan

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Most reported problems

Not working

71.4%

Crashes

28.6%

-Default scan filter can be a bit finicky depending on how dark you write

-No option to stop the autocrop for all pages

Common Adobe Scan Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Adobe Scan network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Adobe Scan App
1. On android, goto Settings » Adobe Scan » click [Force Stop]

Clear Adobe Scan App Cache and Data:
1. On android, goto Settings » Apps » Adobe Scan » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Adobe Scan.

On android, goto Settings » Apps or Manage Apps tab.
Click Adobe Scan » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Adobe Scan » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Adobe Scan

E-Mail: [email protected]

Website: 🌍 Visit Adobe Scan Website

Privacy Policy: http://www.adobe.com/privacy/policy.html

Developer: Adobe

Feb 26, 2026, 04:39 PM
a Windows user from Weyburn, Canada reported problems with Adobe Scan : Not working
Oct 10, 2025, 05:38 PM
a AndroidOS user from Grenoble, France reported problems with Adobe Scan : Not working
Aug 16, 2025, 03:45 PM
a Windows user from Steinen, Germany reported problems with Adobe Scan : Not working
Jun 17, 2025, 04:35 PM
a Mac user from Balingen, Germany reported problems with Adobe Scan : Not working
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