Consumers Energy app not working? crashes or has problems?

Consumers Energy Status

Last Updated on 2024-08-20 by Consumers Energy

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Not working

66.7%

Crashes

33.3%

problems reported in the last 24 hours

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Common Consumers Energy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Consumers Energy app on iOS and Android devices. Solve all Consumers Energy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Consumers Energy iPhone Issues and Solutions

Consumers Energy iOS app crashes, not working, errors
Consumers Energy iOS app network issues
Consumers Energy on iOS has black/white screen

Consumers Energy Android App Issues and Solutions

Consumers Energy has errors/crashing/not working
Consumers Energy server network connectivity issues
Consumers Energy has black screen

Consumers Energy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Consumers Energy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Consumers Energy app crashes or not working on Iphone (iOS):

Close and restart the Consumers Energy app on iPhone
Update Consumers Energy app to the Latest Version for iOS
Uninstall and reinstall Consumers Energy iPhone app
Update your iPhone to the latest iOS version

Fix Consumers Energy on iPhone unable to connect to server/internet connection issues::

To resolve Consumers Energy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Consumers Energy black/white screen (blank screen) on iPhone:

Follow the Consumers Energy iOS app troubleshooting guide Here →

Consumers Energy Android App Issues and Solutions

Fix Consumers Energy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Consumers Energy app issues:

Force Stop the Consumers Energy App
1. On android, goto "Settings" » click Consumers Energy app. » click "Force Stop".

Update Consumers Energy to the latest version on PlayStore

Clear Consumers Energy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Consumers Energy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Consumers Energy.

Fix Consumers Energy unable to contact server/ Consumers Energy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Consumers Energy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Consumers Energy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Consumers Energy on android.

Solve Consumers Energy black/white screens issue on Android:

Follow the Consumers Energy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Consumers Energy, developers of Consumers Energy.

Verified email ✔✔

E-Mail: MobileAppSupport@cmsenergy.com

Website: 🌍 Visit Consumers Energy Website

Developer: Consumers Energy

50% Contact Match

Developer: DTE Energy Corporate Services, LLC

E-Mail: Digital_Assist@dteenergy.com

Website: 🌍 Visit DTE Energy Website

50% Contact Match

Developer: Dominion Energy Services Inc

E-Mail: DEMobileContactUs@DominionEnergy.com

Website: 🌍 Visit Dominion Energy Website

56.25% Contact Match

Developer: Duke Energy

E-Mail: mobileapp@duke-energy.com

Website: 🌍 Visit Duke Energy Website

50% Contact Match

Developer: TXU Energy Retail Company LLC

E-Mail: webdefect@vistracorp.com

Website: 🌍 Visit TXU Energy Website

50% Contact Match

Developer: Computer Services Inc.

E-Mail: internetbanking@consumers.bank

Website: 🌍 Visit Consumers Website

50% Contact Match

Developer: NV Energy, Inc.

E-Mail: MyAccountSupport@nvenergy.com

Website: 🌍 Visit NV Energy Website

About this app

Our new app gives you the power to pay bills, report an outage, enroll in customized alerts, and much more – from anywhere. Introducing the Consumers Energy app that puts you in control. Anytime. Anywhere. Receive alerts when your bill is due and payment is received.