Onfido app not working? crashes or has problems?

Onfido Status


I have a problem with Onfido

Are you having issues? Select the issue you are having below and provide feedback to Onfido.




⚠️ Most reported problems ⚠️

Not working
75.0%

Crashes
15.0%

Screen
10.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Onfido? Report Issue




Common Onfido Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Onfido app on iOS and Android devices. Solve all Onfido app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Onfido iPhone Issues and Solutions

  2. Onfido Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Onfido, developers of Onfido.




About this app

Our technology helps businesses bring more people onto their platforms, driving down fraud and cost, while allowing everyone to benefit from the extraordinary opportunities of the digital era.  We work with global brands like Revolut, BBVA, Remitly and Indiegogo, and our investors include Microsoft and Salesforce.  We build AI that compares IDs to facial biometrics to help businesses onboard more customers.  Alternatively, you can continue as a guest and fully experience the journey without actually submitting personal data to this app.  You’ll be asked to take a photo of your ID document, and a short selfie video.  Experience the on-boarding journey offered by this app.  To get started, connect your this app account using the QR code on your dashboard.  Our vision is an open world where identity is the key to access.  this app verifies the world’s identities.