Onfido Status

Last Updated on 2024-12-16 by Onfido

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⚠️ Most reported problems ⚠️

Connection

50.0%

Not working

50.0%

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Common Onfido Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Onfido network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Onfido App
1. On android, goto Settings » Onfido » click [Force Stop]

Clear Onfido App Cache and Data:
1. On android, goto Settings » Apps » Onfido » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Onfido.

On android, goto Settings » Apps or Manage Apps tab.
Click Onfido » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Onfido » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Onfido

E-Mail: mobile-app@onfido.com

Website: 🌍 Visit Onfido Website

Privacy Policy: https://onfido.com/privacy/

Developer: Onfido

Mar 08, 2025, 02:33 AM
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