Santa app not working? crashes or has problems?

Santa Status

Published by Santa Incorporated

Santa is an instant shopping experience. It’s like living next door to your
favorite store.

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Common dislikes about Santa app

- Limited availability and unpredictable delivery times

- Not like Amazon's treasure truck as expected

- Requires a lot of personal information and phone verification just to see inventory.

Have a Problem with Santa: The Store at Your Door? Report Issue

Common Santa Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Santa app on iOS and Android devices. Solve all Santa app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Santa iPhone Issues and Solutions

Santa iOS app crashes, not working, errors
Santa iOS app network issues
Santa on iOS has black/white screen

Santa Android App Issues and Solutions

Santa has errors/crashing/not working
Santa server network connectivity issues
Santa has black screen

Santa iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Santa app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Santa app crashes or not working on Iphone (iOS):

Close and restart the Santa app on iPhone
Update Santa app to the Latest Version for iOS
Uninstall and reinstall Santa iPhone app
Update your iPhone to the latest iOS version

Fix Santa on iPhone unable to connect to server/internet connection issues::

To resolve Santa network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Santa black/white screen (blank screen) on iPhone:

Follow the Santa iOS app troubleshooting guide Here →

Santa Android App Issues and Solutions

Fix Santa not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Santa app issues:

Force Stop the Santa App
1. On android, goto "Settings" » click Santa app. » click "Force Stop".

Update Santa to the latest version on PlayStore

Clear Santa App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Santa app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Santa.

Fix Santa unable to contact server/ Santa internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Santa » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Santa » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Santa on android.

Solve Santa black/white screens issue on Android:

Follow the Santa android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Santa Incorporated, developers of Santa.

Verified email

Contact e-Mail: [email protected]

21.43% Contact Match

Developer: From Santa's Elves at UGroupMedia Inc

E-Mail: [email protected]

Website: Visit Santa Website

52.63% Contact Match

Developer: 3Dee Space

E-Mail: [email protected]

Website: Visit 3Dee Space Website

About this app

Premium products curated from top national and global brands as well as local artisans and small businesses in your town. this app allows you to view, try on, and consider the items in your home before making a purchase through Santa . Changed your mind? this app will come back to pick it up! Download Santa and sign up so we can let you know when we’re in town. this app moves around local neighborhoods; we’ll let you know when we’re near so you can ask us to come by! So stay right where you are, we’ll meet you there. this app is now available in the suburbs of DC, Greater Boston and the DFW Metroplex—with more locations to come! Within minutes, this app arrives with a personal shopper and a curated assortment of products. Shop fashion, beauty, tech, home decor, gifts, and more, with new product drops every week. It’s like living next door to your favorite store... and you don’t even have to leave your home. this app is an instant shopping experience.