Petco app not working? crashes or has problems?

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17 User reports:
App has problems
 User reports 17

⚠️ Most reported problems ⚠️
Something else
50.0%

Not working
29.4%

Login
8.8%

Account
5.9%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Petco Problems 🔥

- Difficult to separate pet food options

- Hard to find small appointments

- Ads on services are expensive

- App is becoming very useless

- Poor information given in the application

📋 17 Reported Issues:

L
Laura Reade 2024-06-14

When I go to playstore to reload petco app nothing comes up but Chewy. Where is Petco US app?

M
Maggie Perez 2023-12-07

The app use to work great, then it stopped working. I received a message I needed to update the app because the existing app was no longer supported on my phone but when I went to the play store to update the only petco app was the petco mexico. I went to my phone provider to see if they could help me but they stated there was nothing wrong with the phone it was the petco app

D
Darcell 2023-10-31

I use to have the Petco app on my phone but for some reason it was unresponsive so I deleted the app. When I went to reinstall it, it said my phone is not compatible. Im not sure why I am having this problem now.

H
Heather Renshaw 2023-07-23

Ever since the update I cant use the app I uninstalled it and now says my device is not compatible. What's going on I'm very frustrated

⚠️ Troubleshoot | Report Issue ⚠️
D
Debra Loy 2023-05-22

Does not keep my purchases been going on forever. Can't verify my orders. Buy & auto ship constantly. Need the records

M
Mel 2023-04-21

Petco app not Working and will not let me login with my password after the forced update

L
Linda D Rozar 2022-11-13

My PetCo app disappeared. Now PetSmart loads when I ask for PetCo.

B
Bob Olson 2022-10-22

Cannot login. Password is blank after using the verification of the images, will not use any longer

S
Sonya L Hauser 2022-10-11

I have not been able to place order for 3 days.-on the petco app

⚠️ Troubleshoot | Report Issue ⚠️
J
JT 2022-09-16

Dog food purchases not showing up-to-date info. It's been >24 hours. The app is cumbersome and not user friendly. Going elsewhere.

L
Lilly Newling 2022-09-03

I've been trying to log into my account for months now the whole system crashes saying error unknown when will this be fixed I cannot access my reward points to load them to my account. On multiple occasions I've had to go to your competitors to order online. I have cleared the catch uninstalled reinstalled changed my password I've done everything I can think of please fix this as soon as possible. Thank you

P
Peter Luppke 2022-08-27

App can't load. Says Ruh-oh

E
Elizabeth 2022-08-24

App stinks! Uninstaller, reinstalled, and tried to use it. Immediately locked me out. So frustrating!

D
David Miller 2022-08-24

Keeps saying Ruh-oh

⚠️ Troubleshoot | Report Issue ⚠️
K
Kristin Switzer 2022-08-22

App kweps crashing

M
Mikka Smith 2022-07-23

Anytime I try to access my cart to check out it just tells me unknown error and goes white. I cant even clear the basket in my web browser. I have restarted my phone and redownloaded the app conpletely as well.

C
Cathy Miko 2022-03-26

Unable to Make purchase for 2 days. Keeps saying Ruh-oh. Can’t buy anything!

Showing 1-17 of 17 reported issues:

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Common Petco Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Petco iPhone Issues and Solutions

  2. Petco Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: MobileAppCustomerService@petco.com

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Developer: Petco Animal Supplies, Inc.




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