Petco Status
Are you having issues? Select the issue you are having below and provide feedback to Petco.
Problems reported in the last 24 hours
📋 17 Reported Issues:
When I go to playstore to reload petco app nothing comes up but Chewy. Where is Petco US app?
The app use to work great, then it stopped working. I received a message I needed to update the app because the existing app was no longer supported on my phone but when I went to the play store to update the only petco app was the petco mexico. I went to my phone provider to see if they could help me but they stated there was nothing wrong with the phone it was the petco app
I use to have the Petco app on my phone but for some reason it was unresponsive so I deleted the app. When I went to reinstall it, it said my phone is not compatible. Im not sure why I am having this problem now.
Ever since the update I cant use the app I uninstalled it and now says my device is not compatible. What's going on I'm very frustrated
Does not keep my purchases been going on forever. Can't verify my orders. Buy & auto ship constantly. Need the records
Petco app not Working and will not let me login with my password after the forced update
My PetCo app disappeared. Now PetSmart loads when I ask for PetCo.
Cannot login. Password is blank after using the verification of the images, will not use any longer
I have not been able to place order for 3 days.-on the petco app
Dog food purchases not showing up-to-date info. It's been >24 hours. The app is cumbersome and not user friendly. Going elsewhere.
I've been trying to log into my account for months now the whole system crashes saying error unknown when will this be fixed I cannot access my reward points to load them to my account. On multiple occasions I've had to go to your competitors to order online. I have cleared the catch uninstalled reinstalled changed my password I've done everything I can think of please fix this as soon as possible. Thank you
App can't load. Says Ruh-oh
App stinks! Uninstaller, reinstalled, and tried to use it. Immediately locked me out. So frustrating!
Keeps saying Ruh-oh
App kweps crashing
Anytime I try to access my cart to check out it just tells me unknown error and goes white. I cant even clear the basket in my web browser. I have restarted my phone and redownloaded the app conpletely as well.
Unable to Make purchase for 2 days. Keeps saying Ruh-oh. Can’t buy anything!
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Contact Support
Verified email ✔✔
E-Mail: MobileAppCustomerService@petco.com
Website: 🌍 Visit Petco Website
Privacy Policy: https://www.petco.com/privacy-policy
Developer: Petco Animal Supplies, Inc.
‼️ Outages Happening Right Now
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May 26, 2025, 03:49 PMa user from Lincoln, United States reported problems with Petco : Login
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May 09, 2025, 08:55 PM
a user from Centerville, United States reported problems with Petco : Login
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May 06, 2025, 10:29 PM
a user from Las Vegas, United States reported problems with Petco : Account
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