The Home Depot app not working? crashes or has problems?

The Home Depot Status

Published by on 2023-12-13

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problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
226.7%

Login
46.7%

Account
13.3%

Connection
13.3%


Reported Issues: 34 Comments

By Brad   9 months ago


App won’t search. “Error loading data. Please try again”. Try again won’t work. Deleted and reinstalled. Same problem.

By Mary   9 months ago


I am unable to log into the home depot mobile app with my IPhone. It keeps spinning and nothing happens.

By Praveen Kumar Madathil   10 months ago


Not able to login to Home depo mobile App. I was able to login before

By Praveen Kumar Madathil   10 months ago


Not able to login to Hoe depo mobile App. I was able to login before

By Sorin   11 months ago


Trying to add a receipt to my xpro account. Neither account not adding it using the keyboard is working. The app shows a waiting wheel for ever.

By WFDJr   11 months ago


I managed to get rid of the "We're sorry, there was a temporary technical issue" problem on my Android by going to "Settings / Apps / Home Depot / Storage" and clearing both data and cache. (You will need to re-enter your account information.)

By Vern Larson   11 months ago


Android phone ---- installed app. when opening app am prompted to set store. I have tried to enter search by zip code and also tried use my location. In either event, the app closes and I'm returned to the home screen of my android phone. I can't therefore get to the bar code that is used for the military discount.

By Teresa Bent   1 year ago


On my desk computer the will not work. It stopped working 3-4 weeks ago, I thought it correct itself but has not. I can't sign into my account, I try to shop & I can't, it stays on the same page. All my other app are fine so I don't think it's my computer. Hopefully someone can help. I need a receipt from a previous online order. Thank- You Teresa Bent 937-414-6722

By Ken Coar   1 year ago


Same issue using Home Depot app (on Android) as multiply reported here. Try to log in, get the "We're sorry, there was a temporary technical issue" message. For months. WTH, Home Depot?

By Bill Stogsdill   1 year ago


Same issue as all the others! Get error when trying to log into mobile app. been like this several months. Is anyone going to fix the problem? I have no issue with Lowes site. Maybe I'll just start shopping there!

By Laura Fortner   1 year ago


I cannot log in on the app. It's been months now. I continually get the "temporary technical issue" message after I've input my email address. I see lots of complaints here--is Home Depot going to actually do something to fix this?

By Vernon Bobo   1 year ago


I can log into Home Depot on my computer, but the iphone app says my password is incorrect. What is the deal? I must be able to log in to Home Depot with my iphone to receive Military Discount!

By DB   1 year ago


Getting this message starting 1-26-2023 when attempting to login to my HD account - after entering email address and selecting "Continue" this message pops up in red --> "We're sorry. There was a temporary technical issue. Please try again later." What is up with this??

By Richard P Cognetti   1 year ago


have not been able to log in after entering email address and continue getting "technical error try later". This has been going for a month or more and I still cannot log in. HELP!

By Robert A Kuss   1 year ago


have not been able to log in after entering email address and continue getting "technical error try later". This has been going for a month or more and I still cannot log in. HELP!

By Diane Leonard   1 year ago


When u pull up an item. It just showes faded boxes where add to cart and prices should be.

By Sam Jones   1 year ago


Every time I try to log into app it says cannot duplicate emails. It did open with face recognition but now nothing works. Help please. Thank you Sam Jones

By Christie Stancliff   1 year ago


For weeks now the Home Depot site has been glitchy. Blurry pictures load for searches, keywords have to be very specific to find product site usually found in the past. It almost seems like somebody is rebuilding the website and has done a very poor job

By Eric   1 year ago


Can't login over last 5 or 6 time tried to login. Has lasted for weeks now. Not sure what to do. People in store don't care. Have bonus points I'd like to use. Etcc.

By akshay kumar   1 year ago


Past purchase receipts are all messed up in the app where different receipt is shown for past purchase in store. App keep on crashing while traversing through purchase in-store history.

By Codie   1 year ago


I can no longer see my past purchases ths was big help considering how clumsy I am with receipts a long as I scanned it I was ok no I can't find them

By Brian Reagan   1 year ago


Can't not log on ..."for technical issues and told to try later." Later is getting long and close to too late.

By Joseph Kaganac   1 year ago


Telling me to update. But there is no updates. I deleted and re-download it. Still not working. Restarted my phone and nothing

By Mike Glisson   1 year ago


My app will not work at all keeps asking for an update I tried updating and still not working. I deleted clear cache and data like it says and still doesn't work.

By Michael ahrearn   1 year ago


Went to Home Depot with approved military I phone discount. First time it worked. Next 3 times would not work. Had to go to lowes. Please fix.

By Don Slee   1 year ago


I'm attempting to login but receive the following message: We're sorry. There was a temporary technical issue. Please try again later.

By Christian Head   1 year ago


"We're sorry. There was a temporary technical issue. Please try again." I receive this message anytime I attempt to log in. I also received an error message anytime I try to checkout an item through the app. The process of finding it, adding it to cart, and viewing cart is just fine. It's only once I actually try to checkout.

By Roger P Camacho   1 year ago


Can no loner pull up any items when searched. Description comes up but when clicked it never shows.

By Robert S Ailshie   1 year ago


I have the Military discount set up on my iphone app. The Home Depot site will not open in my local stores so I can't use it. I leave and go across the street, then open the app and it works just fine. I've tried the app in 3 of my local Home Depot stores and it won't open in any of them. What's wrong?

By Dawn Hubert   1 year ago


Home Depot videos will not play.

By E. Thompson   1 year ago


I'm attempting to login but receive the following message: We're sorry. There was a temporary technical issue. Please try again later.

By Jen   1 year ago


Can't login from app. Red error message about technical issues. Can't complete my purchase!!

By Charles P. Thiel   1 year ago


I can't login. I get a red error message apologizing for technical issues and told to try later. I can't complete my purchase.

By Charles Huettl   2 years ago


Home depot will not give me an access code so I can use my military discount. My application has been approved and now they say Home Depot has to fix the problem. THANK YOU..


Common dislikes about The Home Depot app

-The app was unable to find the item from the description of the actual product.

-The app showed incorrect information about the number of items in stock.

-The app failed to ID the part.



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Developer: The Home Depot, Inc.

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About this app

Just a few bug fixes and performance updates to keep things running smoothly. 



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