The Home Depot app not working? crashes or has problems?

The Home Depot Status


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Are you having issues? Select the issue you are having below and provide feedback to The Home Depot.



⚠️ Most reported problems ⚠️
Login
28.8%

Something else
26.7%

Not working
21.2%

Crashes
7.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of The Home Depot Problems 🔥

-The app was unable to find the item from the description of the actual product.

-The app showed incorrect information about the number of items in stock.

-The app failed to ID the part.

📋 39 Reported Issues:

A
Anita Ward 2025-02-14

The Home Depot app ff

R
Ramon Spontelli 2024-11-18

The Home Depot AP will not display the "Virtual ID" for the military/veterans discount.

M
Matt 2024-10-25

Search bar keeps refreshing on my iPhone

S
Steve Sparks 2024-09-16

When I look up an item, the app continuously refreshes the screen. I can not select a particular item to view because it is refreshing immediately

D
David Haan 2024-05-18

App will let me search without forcing me to log in when I use it on my home network, but it will not let me access anything in the app when I am on the cellular network. A real nuisance when I am at your store and I ca not use the app without logging in. I don't want to keep logging in every time I use the app when in a store. I refuse to use your public network. I am now going to Lowes since their app does not require a login and carry equivalent products at similar prices. If you fix the app i may come back to home depot. Galaxy s21 5g Model sm-991u Android version 14

B
Brad 2023-07-02

App won’t search. “Error loading data. Please try again”. Try again won’t work. Deleted and reinstalled. Same problem.

M
Mary 2023-06-22

I am unable to log into the home depot mobile app with my IPhone. It keeps spinning and nothing happens.

P
Praveen Kumar Madathil 2023-06-08

Not able to login to Home depo mobile App. I was able to login before

P
Praveen Kumar Madathil 2023-06-08

Not able to login to Hoe depo mobile App. I was able to login before

S
Sorin 2023-05-14

Trying to add a receipt to my xpro account. Neither account not adding it using the keyboard is working. The app shows a waiting wheel for ever.

W
WFDJr 2023-05-08

I managed to get rid of the "We're sorry, there was a temporary technical issue" problem on my Android by going to "Settings / Apps / Home Depot / Storage" and clearing both data and cache. (You will need to re-enter your account information.)

V
Vern Larson 2023-04-19

Android phone ---- installed app. when opening app am prompted to set store. I have tried to enter search by zip code and also tried use my location. In either event, the app closes and I'm returned to the home screen of my android phone. I can't therefore get to the bar code that is used for the military discount.

T
Teresa Bent 2023-04-15

On my desk computer the will not work. It stopped working 3-4 weeks ago, I thought it correct itself but has not. I can't sign into my account, I try to shop & I can't, it stays on the same page. All my other app are fine so I don't think it's my computer. Hopefully someone can help. I need a receipt from a previous online order. Thank- You Teresa Bent 937-414-6722

K
Ken Coar 2023-04-05

Same issue using Home Depot app (on Android) as multiply reported here. Try to log in, get the "We're sorry, there was a temporary technical issue" message. For months. WTH, Home Depot?

B
Bill Stogsdill 2023-03-09

Same issue as all the others! Get error when trying to log into mobile app. been like this several months. Is anyone going to fix the problem? I have no issue with Lowes site. Maybe I'll just start shopping there!

L
Laura Fortner 2023-03-03

I cannot log in on the app. It's been months now. I continually get the "temporary technical issue" message after I've input my email address. I see lots of complaints here--is Home Depot going to actually do something to fix this?

V
Vernon Bobo 2023-02-14

I can log into Home Depot on my computer, but the iphone app says my password is incorrect. What is the deal? I must be able to log in to Home Depot with my iphone to receive Military Discount!

D
DB 2023-01-27

Getting this message starting 1-26-2023 when attempting to login to my HD account - after entering email address and selecting "Continue" this message pops up in red --> "We're sorry. There was a temporary technical issue. Please try again later." What is up with this??

R
Richard P Cognetti 2023-01-17

have not been able to log in after entering email address and continue getting "technical error try later". This has been going for a month or more and I still cannot log in. HELP!

R
Robert A Kuss 2022-11-28

have not been able to log in after entering email address and continue getting "technical error try later". This has been going for a month or more and I still cannot log in. HELP!

D
Diane Leonard 2022-10-08

When u pull up an item. It just showes faded boxes where add to cart and prices should be.

S
Sam Jones 2022-09-20

Every time I try to log into app it says cannot duplicate emails. It did open with face recognition but now nothing works. Help please. Thank you Sam Jones

C
Christie Stancliff 2022-09-18

For weeks now the Home Depot site has been glitchy. Blurry pictures load for searches, keywords have to be very specific to find product site usually found in the past. It almost seems like somebody is rebuilding the website and has done a very poor job

E
Eric 2022-09-16

Can't login over last 5 or 6 time tried to login. Has lasted for weeks now. Not sure what to do. People in store don't care. Have bonus points I'd like to use. Etcc.

A
Akshay Kumar 2022-08-28

Past purchase receipts are all messed up in the app where different receipt is shown for past purchase in store. App keep on crashing while traversing through purchase in-store history.

C
Codie 2022-08-27

I can no longer see my past purchases ths was big help considering how clumsy I am with receipts a long as I scanned it I was ok no I can't find them

B
Brian Reagan 2022-08-18

Can't not log on ..."for technical issues and told to try later." Later is getting long and close to too late.

J
Joseph Kaganac 2022-08-17

Telling me to update. But there is no updates. I deleted and re-download it. Still not working. Restarted my phone and nothing

M
Mike Glisson 2022-08-14

My app will not work at all keeps asking for an update I tried updating and still not working. I deleted clear cache and data like it says and still doesn't work.

M
Michael Ahrearn 2022-08-13

Went to Home Depot with approved military I phone discount. First time it worked. Next 3 times would not work. Had to go to lowes. Please fix.

D
Don Slee 2022-08-06

I'm attempting to login but receive the following message: We're sorry. There was a temporary technical issue. Please try again later.

C
Christian Head 2022-08-04

"We're sorry. There was a temporary technical issue. Please try again." I receive this message anytime I attempt to log in. I also received an error message anytime I try to checkout an item through the app. The process of finding it, adding it to cart, and viewing cart is just fine. It's only once I actually try to checkout.

R
Roger P Camacho 2022-08-02

Can no loner pull up any items when searched. Description comes up but when clicked it never shows.

R
Robert S Ailshie 2022-07-31

I have the Military discount set up on my iphone app. The Home Depot site will not open in my local stores so I can't use it. I leave and go across the street, then open the app and it works just fine. I've tried the app in 3 of my local Home Depot stores and it won't open in any of them. What's wrong?

D
Dawn Hubert 2022-07-25

Home Depot videos will not play.

E
E. Thompson 2022-07-15

I'm attempting to login but receive the following message: We're sorry. There was a temporary technical issue. Please try again later.

J
Jen 2022-07-12

Can't login from app. Red error message about technical issues. Can't complete my purchase!!

C
Charles P. Thiel 2022-05-19

I can't login. I get a red error message apologizing for technical issues and told to try later. I can't complete my purchase.

C
Charles Huettl 2022-03-26

Home depot will not give me an access code so I can use my military discount. My application has been approved and now they say Home Depot has to fix the problem. THANK YOU..

Showing 1-39 of 39 reported issues:

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  Contact Support

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Contact e-Mail: apphelp@homedepot.com


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E-Mail: onlinecustomercare@homedepot.com

Website: 🌍 Visit The Home Depot Website

Privacy Policy: https://www.homedepot.com/privacy/privacy-and-security-statement

Developer: The Home Depot, Inc.




‼️ Outages Happening Right Now

  • Feb 21, 2025, 05:20 PM

    a user from Wimauma, United States reported problems with The Home Depot : Login

  • Feb 21, 2025, 03:56 PM

    a user from Georgetown, United States reported problems with The Home Depot : Account

  • Feb 19, 2025, 02:12 AM

    a user from Spokane, United States reported problems with The Home Depot : Screen

  • Feb 18, 2025, 05:50 PM

    a user from Alexander, United States reported problems with The Home Depot : Login

  • Feb 14, 2025, 10:18 AM

    a user from Overland Park, United States reported problems with The Home Depot : Connection

  • Feb 10, 2025, 12:59 PM

    a user from Warren, United States reported problems with The Home Depot : Not working

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