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⚠️ Most reported problems ⚠️

Not working
64.7%

Login
11.8%

Something else
11.8%

Crashes
5.9%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of The RealReal Problems 😠👌🔥

- High cost of shipping and returns

- App is buggy and frustrating to use

- Poor customer service

- Selling non-authentic goods

  2 Reported Issues: 😵🆘🛟🚨📢

Gregory Waldrop
2023-01-05

Every time I try to pay, the site kicks me back, and won't allow it.

Curtis Loftis
2022-03-16

The RealReal appears to have sold my watch today, March 15th. The watch was stolen from my home in South Carolina and a police report was filed. I have the original paperwork and the serial number. I reached out to your firm at approximately 7:30 PM to notify them of this matter. I reached Samuel in customer service, who noted the issue and referred me to consignments. I am waiting on consignments to contact me. This email, along with my other contacts, shall serve as an initial notice until I can have the South Carolina Attorney General reach out to you tomorrow, Wednesday the 16th of March. I hope and trust you will act swiftly to recover my stolen watch. Sincerely, Curtis M. Loftis, Jr. Treasurer of South Carolina Cell 803-240-4701

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About this app

All items for sale on The RealReal are warehoused and authenticated by an in-house team of luxury experts including certified gemologists, horologists, apparel specialists and handbag experts.  The RealReal is an authenticated luxury consignment marketplace where you can buy and sell luxury goods from top designers across women’s and men’s fashion, fine jewelry & watches, fine art and home.  Selling on The RealReal is effortless. Luxury Managers in 20 U. S. markets consult with consignors in their homes and take the items they wish to sell.  Most items sell on the site within three days, and consignors receive payments once a month.  Shoppers enjoy up to 90% off retail prices and sellers earn up to 70% of the sale price of their items.  Or, consignors may choose to send their items to our warehouse directly for free.  Returns are accepted for apparel, footwear, jewelry & watches.  The RealReal offers international shipping to 61 countries.  Each item is 100% guaranteed for authenticity.  Email us at consign@this app. com to get started.