The RealReal Status
Are you having issues? Select the issue you are having below and provide feedback to The RealReal.
problems reported in the last 24 hours
Summary of The RealReal Problems 😠👌🔥
- High cost of shipping and returns
- App is buggy and frustrating to use
- Poor customer service
- Selling non-authentic goods
2 Reported Issues: 😵🆘🛟🚨📢
Every time I try to pay, the site kicks me back, and won't allow it.
The RealReal appears to have sold my watch today, March 15th. The watch was stolen from my home in South Carolina and a police report was filed. I have the original paperwork and the serial number. I reached out to your firm at approximately 7:30 PM to notify them of this matter. I reached Samuel in customer service, who noted the issue and referred me to consignments. I am waiting on consignments to contact me. This email, along with my other contacts, shall serve as an initial notice until I can have the South Carolina Attorney General reach out to you tomorrow, Wednesday the 16th of March. I hope and trust you will act swiftly to recover my stolen watch. Sincerely, Curtis M. Loftis, Jr. Treasurer of South Carolina Cell 803-240-4701
Have a Problem with The RealReal - Buy+Sell Luxury? Report Issue
Common The RealReal Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot The RealReal app on iOS and Android devices. Solve all The RealReal app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TheRealReal Inc., developers of The RealReal.
Verified email
Contact e-Mail: consign@therealreal.com
Verified email ✔✔
E-Mail: contact@therealreal.com
Website: 🌍 Visit The RealReal Website
Privacy Policy: https://therealreal.com/privacy
Developer: The RealReal
All items for sale on The RealReal are warehoused and authenticated by an in-house team of luxury experts including certified gemologists, horologists, apparel specialists and handbag experts. The RealReal is an authenticated luxury consignment marketplace where you can buy and sell luxury goods from top designers across women’s and men’s fashion, fine jewelry & watches, fine art and home. Selling on The RealReal is effortless. Luxury Managers in 20 U. S. markets consult with consignors in their homes and take the items they wish to sell. Most items sell on the site within three days, and consignors receive payments once a month. Shoppers enjoy up to 90% off retail prices and sellers earn up to 70% of the sale price of their items. Or, consignors may choose to send their items to our warehouse directly for free. Returns are accepted for apparel, footwear, jewelry & watches. The RealReal offers international shipping to 61 countries. Each item is 100% guaranteed for authenticity. Email us at consign@this app. com to get started.
