The RealReal app not working? crashes or has problems?

The RealReal Status

Last Updated on 2025-02-17 by TheRealReal Inc.

I have a problem with The RealReal

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9 User reports:
App has problems

User reports 9

⚠️ Most reported problems ⚠️

Not working

54.5%

18.2%

Something else

18.2%

Screen

9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of The RealReal Problems 🔥

- High cost of shipping and returns

- App is buggy and frustrating to use

- Poor customer service

- Selling non-authentic goods

📋 2 Reported Issues:

Gregory Waldrop 2023-01-05

Every time I try to pay, the site kicks me back, and won't allow it.

Curtis Loftis 2022-03-16

The RealReal appears to have sold my watch today, March 15th. The watch was stolen from my home in South Carolina and a police report was filed. I have the original paperwork and the serial number. I reached out to your firm at approximately 7:30 PM to notify them of this matter. I reached Samuel in customer service, who noted the issue and referred me to consignments. I am waiting on consignments to contact me. This email, along with my other contacts, shall serve as an initial notice until I can have the South Carolina Attorney General reach out to you tomorrow, Wednesday the 16th of March. I hope and trust you will act swiftly to recover my stolen watch. Sincerely, Curtis M. Loftis, Jr. Treasurer of South Carolina Cell 803-240-4701

Showing 1-2 of 2 reported issues:

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Common The RealReal Problems & Solutions. Troubleshooting Guide

Table of Contents:

The RealReal iPhone Issues and Solutions

The RealReal iOS app crashes, not working, errors
The RealReal iOS app network issues
The RealReal on iOS has black/white screen

The RealReal Android App Issues and Solutions

The RealReal has errors/crashing/not working
The RealReal server network connectivity issues
The RealReal has black screen

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The RealReal iPhone Issues and Solutions

How to fix The RealReal app crashes or not working on Iphone (iOS):

Close and restart the The RealReal app on iPhone
Update The RealReal app to the Latest Version for iOS
Uninstall and reinstall The RealReal iPhone app
Update your iPhone to the latest iOS version

Fix The RealReal on iPhone unable to connect to server/internet connection issues::

To resolve The RealReal network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

The RealReal Android App Issues and Solutions

Fix The RealReal not working on Android, crashes, errors or is unresponsive:

Force Stop the The RealReal App
1. On android, goto Settings » The RealReal » click [Force Stop]

Update The RealReal to the latest version on PlayStore

Clear The RealReal App Cache and Data:
1. On android, goto Settings » Apps » The RealReal » Storage » click [Clear Data] option. This clears both data and cache.
2. restart The RealReal.

Fix The RealReal unable to contact server/ The RealReal internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click The RealReal » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto The RealReal » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch The RealReal