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⚠️ Most reported problems ⚠️

Not working
42.3%

Login
23.1%

Crashes
15.4%

Something else
7.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Donkey Republic Problems 😠👌🔥

- Occasional shift issue with a first bike.

- App has unreliable geolocation and ability to detect where you parked your bike.

- Charged a $5 moving fee for one of the bikes but not the other.

- No way to dispute fees that are incorrect.

  2 Reported Issues: 😵🆘🛟🚨📢

Valentina
2024-11-27

App crashed when I open it

Mark McCarthy
2023-08-24

I am trying to sign up for Donkey Republic in Geneva but it keeps saying I am not connected to the internet when I certainly am connected.

Showing 1-2 of 2

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Common Donkey Republic Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Donkey Republic IVS, developers of Donkey Republic.


Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Donkey Republic Bike share Website

Privacy Policy: https://www.donkey.bike/privacy-policy/

Developer: Donkey Republic




About this app

So we offer the most convenient and flexible bike-share service for visiting new cities and for everyday needs. • Simply download DonkeyRepublic and create an account for free! • Find a Donkey at a virtual pick-up/drop-off point for maximum flexibility and convenience. • When you’re done, find a drop-off location on the map. • Bring the Donkey there, lock the bike and end your ride in DonkeyRepublic . • To be part of a community trying to be more sustainable through less owning products and more sharing. • When you realize the cost associated with owning your own bike or leasing from a regular bike-lease company. • When you have a flat tire or broken lights.  Whether you need a quick ride, a bike for the entire day, or get a monthly membership, you will find the most flexible and affordable solutions with Donkey.  Don’t wait for repairs, hop on to a nearby Donkey bike with our app. • When you’re visiting other towns, simply open DonkeyRepublic and see if we are there. • When guests visit you, share your love for biking with them.  Join the Republic and get access to hundreds of Donkey bikes and e-bikes in more than 60 cities across Europe.  Donkey Republic - The most convenient and flexible bike share there is.  With a Donkey membership, you pay a fixed monthly fee and get a certain amount of free time per day.  We are a team of 40(ish) firm believers in cycling as the most efficient mode of transportation and the only one our cities need.  In some cities, we have rolled out day deals which are great for when you just need a bike for the 1,2,3, or up to 7 days.  Valid in all Donkey cities.  We work by the rule that any decision we make will have to bring us closer to being a sustainable, affordable, and reliable mobility provider.  You can also top up your Donkey Wallet with money and we will give you bonus credit that you can use for Just Riding.  We work hard with the cities to keep the streets clean and accessible for everyone.  If you exceed the included daily free time, your rental is extended for a low fixed cost.  Our support team is always happy to help and understands that life happens.  Ideal for the daily commute and for a busy city life with multiple errands throughout the day.  Visiting for a weekend or inspired to explore like a local when you're on vacation?