HVB Ident app not working? crashes or has problems?

HVB Ident Status

Last Updated on 2023-07-26 by HypoVereinsbank - UniCredit Bank AG

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Crashes

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

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Common HVB Ident Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HVB Ident app on iOS and Android devices. Solve all HVB Ident app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HVB Ident iPhone Issues and Solutions

HVB Ident iOS app crashes, not working, errors
HVB Ident iOS app network issues
HVB Ident on iOS has black/white screen

HVB Ident Android App Issues and Solutions

HVB Ident has errors/crashing/not working
HVB Ident server network connectivity issues
HVB Ident has black screen

HVB Ident iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HVB Ident app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HVB Ident app crashes or not working on Iphone (iOS):

Close and restart the HVB Ident app on iPhone
Update HVB Ident app to the Latest Version for iOS
Uninstall and reinstall HVB Ident iPhone app
Update your iPhone to the latest iOS version

Fix HVB Ident on iPhone unable to connect to server/internet connection issues::

To resolve HVB Ident network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HVB Ident black/white screen (blank screen) on iPhone:

Follow the HVB Ident iOS app troubleshooting guide Here →

HVB Ident Android App Issues and Solutions

Fix HVB Ident not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HVB Ident app issues:

Force Stop the HVB Ident App
1. On android, goto "Settings" » click HVB Ident app. » click "Force Stop".

Update HVB Ident to the latest version on PlayStore

Clear HVB Ident App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HVB Ident app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HVB Ident.

Fix HVB Ident unable to contact server/ HVB Ident internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HVB Ident » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HVB Ident » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HVB Ident on android.

Solve HVB Ident black/white screens issue on Android:

Follow the HVB Ident android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HypoVereinsbank - UniCredit Bank AG, developers of HVB Ident.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit HVB Ident Website

Privacy Policy: https://www.hypovereinsbank.de/hvb/footer/datenschutz

Developer: HypoVereinsbank - UniCredit Bank AG

About this app

Den Legitimationsvorgang können Sie mit einem deutschen Personalausweis mit Online-Ausweis-funktion schnell und unabhängig von der Verfügbarkeit eines Video Call-Centers durchführen. Dazu benötigen Sie ein gültiges Ausweisdokument, ein mobiles Gerät, eine stabile Internetverbindung und ggf. den Zugang zu Ihren e-Mails oder SMS. Dann erfolgt der Identifizierungsvorgang durch einen Video-Chat mit einem zertifizierten Mitarbeiter unseres Dienstleisters identity Trust Management AG. Sollte die Online-Ausweisfunktion nicht genutzt werden können, werden Sie innerhalb der App direkt zum VideoIdent weitergeleitet. Für einige Services und Produkteröffnungen bei der HypoVereinsbank benötigen Sie einen erfolgreichen Legitimierungsvorgang. Neben Ihrer Online PIN benötigen Sie dazu ein NFC-fähiges Smartphone, das als Kartenlesegerät dient. Mit der HVB Ident App können Sie das bequem, schnell und einfach durchführen. Damit werden die Daten des entsprechenden Ausweisdokumentes sicher und verschlüsselt übertragen. Die eingesetzten Identifizierungsverfahren wurden geprüft und erfüllen strengste Auflagen an Sicherheit und Datenschutz.